Job Description

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The CIB Americas Voice, Video and Recording Operations team is part of Americas IT Production Infrastructure, specifically within the Telecoms and Datacenter Domain. To ensure that CIB ITO meets the regulatory obligations around the voice and written electronic communication (ECOM) record keeping, CIB ITO is implementing a new Record Keeping Target Operating Model to improve its current setup. 

If you’re highly motivated, passionate about helping others, and eager to solve technological problems, we encourage you to apply for this exciting opportunity to kickstart your career in the FinTech regulatory industry. You’ll be part of a dynamic global team supporting BNPP Front Office Users and Compliance Departments across multiple systems. Our goal is to deliver industry-leading voice and electronic communication capture services across the Americas.

Product introductions and all necessary training will be provided. This is a hybrid role requiring 60% weekly on-site presence in our Montreal office

In detail

Skills Required:

• Bachelor’s degree in computer science, information technology, or relevant/equivalent IT support experience. 
• 5 years of experience in a 1st/2nd Line IT Support Role. 
• Strong proficiency with Microsoft Windows server and productivity tools.
• Strong ability to diagnose and resolve software application and performance issues.
• Proficiency with Microsoft Excel (Graphs, VLOOKUP, Pivot tables).
• Basic understanding of network concepts - TCP/IP and UDP, network ports and protocols, IP addressing and subnetting, firewall concepts and security rules, network monitoring and diagnostic tools (i.e. Wireshark, traceroute, ping etc.)
• Detailed-oriented and organized.
• Ability to work independently and as a part of a cross-functional global team.
• Strong problem-solving skills and desire to learn and adapt to new technology.
• Strong customer service and interpersonal skills.
• Ability to create and maintain technical documentation and network diagrams.

Preferred Qualifications:

Knowledge of the following platforms and solutions is desirable but not required; product inductions and training will be provided:

• Voice and eCOM Recording systems (Veritas/Arctera Enterprise Vault, eDiscoveryPlatform, Discovery Accelerator, and Merge1; NICE NTR, NTR-X, Fusion, and Sentinel; VERINT VFC – VERBA).
• Voice Telephony platforms (Cisco Call Manager, Voice gateways, Unity Voicemail, MS Teams, Cisco Video Servers: VCS and Expressway and Cisco Video endpoints). 
• Familiarity with Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges)
• Basic experience with database technologies (MySQL, MSSQL), administration, and query search operations.
• Basic knowledge of Microsoft Azure Cloud Environment and system infrastructure monitoring tools.
• Basic knowledge of storage platform design and operation (NAS, WORM, ECS, S3)
• Knowledge of standard methodologies of Service Delivery (ITIL, ITSM)
• Experience in working in a financial institution in technology or IT departments

Candidate Success Factors:

Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the platform:

• Results and Impact
  • Able to influence peers and team.
  • Demonstrates good judgement when making decisions of high complexity and impact.
  • Exercise appropriate autonomy in the execution and delivery of work. 
  • Responsible for driving outcomes, which have meaningful effect on team or department.
• Leadership and Collaboration:
  • Creates trust with colleagues.
  • Acts in leadership capacity for projects, processes, or programs.
• Client, Customer and Stakeholder Focus: 
  • Able to build relationships with a mix of colleagues and clients.
  • Interacts regularly with management and department leaders.
  • Demonstrates the ability to influence stakeholders at the team level. 
• Compliance Culture and Conduct: 
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
  • Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.

• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits,  click here

What you need to know

• We will review candidates as they apply, so don’t wait to submit your application;

• BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.

• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

• If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

• At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
• BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
• To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2024
• Canada’s Best Diversity Employers 2024
• Women in Governance  – Parity certified -  Platinum certification
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able 
• Autisme sans Limites 
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here:  BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

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