Job Description

Job Description We are seeking an experienced Salesforce Solution Consultant with deep expertise in Service Cloud to join our team. This role focuses on translating business requirements into scalable Salesforce solutions, driving configuration best practices, and ensuring optimal user experience across customer service operations. The ideal candidate will have advanced hands-on experience with Service Cloud, including CTI integration, Knowledge Management, Document Generation, and Omni-Channel routing. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements -U.S. Citizenship (mandatory - Public Trust Clearance ideal). -5+ years of advanced hands-on experience with Salesforce Service Cloud, including: -CTI integration (e.g., Open CTI, telephony connectors). -Knowledge Management (article setup, data categories, visibility rules). -Document Generation tools (e.g., Conga, Nintex, or native solutions). -Omni-Channel configuration (routing rules, presence statuses, capacity models). -Strong understanding of core Salesforce configuration (objects, fields, page layouts, record types, automation). -Proven ability to translate business requirements into functional Salesforce solutions. -Excellent communication and stakeholder management skills.

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