Job Description

As the manager (general director) of the Customer Service (CS) department for one of the industry's leading hearing solutions companies, you will lead three direct subordinates and a total of 35 subordinates. You will also work with the manufacturing and logistics (SCM) departments within the same headquarters to ensure that orders from domestic sales agents, which are our customers, flow seamlessly from production to shipping.

Description

1. Automate order entry from customers (shift from manual entry to RPA)
2. Process reform to increase added value for customers
3. Organizational transformation through collaboration with overseas headquarters

Profile

- 5+ years of management experience
- Business English (interaction with global teams, centered on the European headquarters. Mainly web conferences and emails)
- 10+ years of experience in order entry and delivery date management, regardless of industry
- Knowledge of supply chain
- Experience in leadership development and talent management
- Proven track record in human resource development using coaching

Job Offer

-Work-Life Balance and Employee Benefits

-Sustainability and Social Responsibility

-Technological Integration and Digital Advancements

-Competitive salary and compensation package

-Career growth opportunities to C-level roles

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Saki Kanematsu at +81 3 6832 8904.

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