Job Description
We are 1NCE
1NCE is a pioneering company at the forefront of reshaping the IoT connectivity landscape. As a key player in the industry, we are on a mission to change the telecoms/IoT landscape. With a focus on innovation, customer satisfaction and industry leadership, 1NCE is ready to change the system.
Your team
Join our Global Support & Fulfillment Team and be the face and voice of 1NCE for our customers!
Your mission
- Manage customer support processes: Oversee customer service operations within the company, including coordination with external service providers such as call centers.
- Ensure SLA compliance: Monitor compliance with contractual service level agreements (SLAs) and continuously track the status of customer inquiries and processing timelines.
- Assess service quality: Contribute to the qualitative evaluation of customer calls and emails to ensure alignment with service policies and high-quality standards.
- Support APAC Sales team: Support the APAC Sales team with administrative tasks that include keeping our Salesforce and ticket system up to date.
- Facilitate end-to-end order management: Set up tariffs in accordance with signed agreements, Intake of order bookings, and tracking of payment to delivery.
- Act as cross-functional liaison: Serve as the main point of contact for internal departments and external partners on customer care-related matters.
Your skills
- Educational background: Degree in Business Communication, Business Administration or a related service-oriented field.
- Work experience: Prior experience or exposure to Customer Service and B2B Sales management, ideally in dynamic and customer-centric environments.
- Language proficiency: Fluent in English (C1 level) and B2 level in Japanese or Korean, enabling effective communication across diverse teams and customer groups. Other languages are advantageous.
- Technical proficiency: Strong knowledge of Microsoft Office tools and Salesforce. A good understanding of support operations.
- Mediation and diplomacy: Skilled in diplomatic communication and conflict resolution to mediate challenging service situations effectively.
- Communication excellence: Strong verbal and written communication skills, with a customer-oriented and solution-driven approach.
- Team collaboration: A reliable team player with strong interpersonal skills and a cooperative working style.
- Proactive attitude: Demonstrates a hands-on mentality and takes initiative to solve problems and improve processes.
- Emotional intelligence: High level of emotional awareness and empathy, with the ability to navigate sensitive customer concerns.
Your tools
Salesforce
Microsoft Office
Business Support System
Atlassian
Your gains
- 26 Days of paid vacation per Year
- Paid private and business mobile plan
- We cover employees' transportation costs for the office commute
- Further professional development - Become part of our international team and an exciting environment that will revolutionise the telecommunications market for IoT
- An exciting environment that will revolutionise the mobile market for IoT with simplicity
- Varied, agile work in a young company with an international team where fun is not neglected
- Short decision-making paths and plenty of room for manoeuvre - with us, you can really get involved and help shape the future
- Trust-based working hours, laptop, mobile phone and the option to work remotely
- Modern office in a central location with drinks, fruit, office snacks, subsidised Urban Sports Club membership and excellent public transport connections
- Nilo.Health platform for your well-being
Your contact
Vladimir Kaiser
If you have any questions about the position: jobs@1nce.com
About us
Take your 1NCE in a lifetime opportunity !
1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills.
Are you ready to join us in shaping the future of the IoT? 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.
At 1NCE,
we are committed to providing equal employment opportunities to all individuals regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
We value diversity, inclusion, and equity, and believe that a diverse and inclusive workforce is a key driver of our success.
We strive to create a workplace where everyone feels valued, respected, and empowered to bring their full, authentic selves to work.
We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications, skills, and experience without bias or discrimination.
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