Job Description

Who We Are

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company

• You will be Part of a Winning Team

• You Can Capitalize on Your Opportunities and Make an Impact

• You Will Be Well Rewarded for Your Contributions to our Success

• You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service

• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings

• Resources and support to help you manage your personal wellness

What the Company Expects of our Team

• Bring yourself fully to work each day

• Playing your role on the team so together we Win as One

• Welcoming and Driving Change to support our continued evolution

• Help drive the success of our Canadian Business through living our universal core values

• Making an Impact to ensure our continued success

Job Description

Position Overview

Reporting to the Branch Manager and working closely with Outside Sales Representatives the Inside Sales Representative is responsible for providing sales support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all orders from receipt to delivery.

Key Responsibilities:

• Assist customers and Outside Sales Representatives with all inquiries regarding product, shipping, guidelines, warranty, etc.
• Involved with the blueprint takeoff process, and quoting & ordering processes through direction from the Branch Manager and information from Outside Sales Representative
• Daily processing of incoming orders in a timely manner
• Performing daily order cross-checking. Preferably this would occur prior to the order being transferred but must be completed within 48 hours (2 working days) of order transfer.
• Coordinating the scheduling of orders with Production Control when customer requests
• Run weekly open order report and follow up on open orders with customers.
• Handle order change and rush request from Dealers and Sales team in a timely manner
• Maintenance of sales files in conjunction with the Outside Sales Representatives and Branch Manager
• Take part in employee review process, including establishing yearly goals and objectives that align with the Branch, Corporate and personal goals and objectives.
• Continuous improvement in order management. Instill questions and review processes/practices and make recommendations accordingly
• Works with the credit department to ensure orders are released in a timely manner
• Are the primary point of contact internally for the accounts they represent
• Payment and cash processing of orders and ensure payments and account statements are in order
• Communicate with shipping departments and customers regarding shipping errors and discrepancies.
• Deal with any issues resulting from delivery, i.e. late shipment, shortages, damaged products
• Responsible for servicing customers directly by telephone, email. or in person

Qualifications

• High school diploma or equivalent
• Typing skills of at least 40 WPM
• Fluent in English both written and oral

EXPERIENCE

• 2-3 years prior experience as an Inside Sales Representative or similar role
• Experience with plan reading and estimating is an asset

SKILLS AND ATTRIBUTES

• Effective verbal and written communication skills.
• Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, and Outlook)
• Attention to detail in all areas of work.
• Good organizational, time management and prioritization skills.
• Strong work ethic and positive team attitude.

Additional Information

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

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