Job Description

Job Description

As a Digital Experience Specialist, you contribute to digital profitable growth in your sales market, playing a critical role in securing the end to-end digital experience of our customers that drives brand perception, sales growth, and profitability.

In this role, you are responsible for the end-to-end experience of our owned digital transactional channels (.com and mobile web), driving daily planning and securing execution of a seamless customer journey across the full-funnel, from start page to final receipt.

The Digital Experience Specialist reports to the Digital Experience Manager in Japan.

What you will do:

• Translate regional customer commercial plan into daily site activity plan that delivers strong commercial performance in line with brand direction.
• Secures overall digital customer experience day-to-day including content publishing and segmentation for homepage, navigation, and all site communication in coordination with Digital Experience Manager, Marketing team and Ecom merchandisers.
• Work closely with Global product team and external business partners to ensure product enrichment that products are presented at the right time in the right context to maximize selling.
• Secure full funnel optimization of the holistic digital customer experience on .com & mobile web & marketplace.
• Achieve sales and CX goals by creating the best shopping experience through content update, category optimization, and visual merchandising while always adhering to COS standards for quality.
• Conduct analysis and utilize insight from data such as sales performance, web analytics, user behavioral insights, heatmapping, and A/B testing to generate hypothesis and identify actions to improve digital sales, profit, brand perception, and customer lifetime value.
• Understand CX direction and adapt to the market - taking into consideration sales performance, customer engagement, local relevancy and stock situation, ensuring a strong brand experience and it is visually strong and commercial.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious , we dare to be different , we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

• E-commerce background and previous experiences and proven track record driving digital commercial growth via conversion rate optimization.
• Good understanding of how to optimize the digital customer experience for overall profitable growth, short and long-term.
• Proficient in Google Analytics, Excel, and related data statistical software.
• Data driven, with strong analytical capabilities and ability to synthesize data into insights and tangible actions.
• Ability to translate visions, directions and frameworks into specific actions and improvements.
• Ability to use own initiative and work as part of the team.
• Fluent in English & Japanese language skills, both verbal & written to collaborate with local and global stakeholders.

Additional Information

This is a full-time position based in our Japan office.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

In addition to this colleagues also receive

• Commuting fee
• Celebration of Long Service Award
• HIP - H&M Incentive Program for Long service employee
• Childcare / Family Care Leave
• Health checkup
• Wellness benefit (Benefit one)
• Paid leave / Sick leave
• Volunteer benefit
• Opportunity to work with global environment

Inclusion & Diversity

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please upload an English CV.

Kindly note this position is offered on a local contract, therefore you should have the legal right to work in Japan before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!

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