Job Description

Part of WSAudiology group,  HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are looking for a multi-faceted Communicative Disorders Assistant (CDA) to   support the continued success of our Peterborough / Kawarthas  hearing clinics. This is a permanent full-time opportunity supporting our Bridgenorth and Lindsay hearing clinics. This would be a great career move for someone with strong administration/customer service skills. Please note, based on the selected candidate's location, the mileage difference will be paid when travelling to the more distant centre. 

What we offer you:

• Competitive compensation package with profit-sharing programs
• Employer-funded benefits (starting on day one) with additional healthcare spending account
• RRSP program + employer matching
• Paid vacation and personal days
• Education Assistance
• Mentorship and development opportunities
• Mileage compensation for work-related travel outside of your regular clinic 

What you will do:

• Work as a CDA supporting our Peterborough/Lindsay clinics 
• Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
• Discuss communicative strategies with customers
• Communicate with customers via telephone for appointment follow-ups, or reschedules
• Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health

What we are looking for:

• Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
• 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
  
• Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
  
• Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
  
• Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
  
• Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
• Access to a vehicle is required based on the travel component + a valid driver's license

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

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