Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations flight changes etc.).
• Promote our products: seat selection baggage special services insurance etc.
• Help customers navigate our websites. 
• Provide exceptional service demonstrating attentiveness empathy and professionalism.

What we offer you

• A schedule based on operational needs confirmed in advance and tailored to your seniority and preferences.
• Personalized training to master our products and systems. 
• Three options to work according to your lifestyle:
• At the Montreal office located at 300 Léo-Pariseau a stones throw from Mount Royal Park.
• From home for greater comfort and a reduced environmental impact.
• In hybrid mode depending on your flexibility and preferences.

Qualifications :

What we are looking for

• Comfortable with computer tools and various systems.
• Recognized for your excellence in customer service.
• Available 37.5 hours/week between 7 a.m. and 11 p.m. 7 days a week.
• Bilingual (French and English spoken and written). 
• Fluency in Spanish or Portuguese is an asset.
• Minimum of one year of call center experience.
• Experience in the travel industry is an asset.

Ready to get started Send us your application nowa great opportunity awaits you! 

Additional Information :

#LI-FB1

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English both orally and in writing with colleagues customers and other stakeholders in Quebec the rest of Canada and internationally.

Employment Equity

At Transat we foster an environment where inclusiveness respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women members of visible minorities ethnic minorities aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation please contact us in order to work together in meeting adequately your needs. 

Remote Work :

Yes

Employment Type :

Full-time

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