Job Title: SaaS Platform Administrator
Duration: 12+ Months
Location: Pontiac, MI (Hybrid)
Job Description:
The primary responsibility of the ServiceNow Administrator is the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This includes supporting processes such as Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics, and other service modules.
In addition to support functions, the ServiceNow Administrator performs design and implementation tasks such as requirements gathering, configuration, integration, and testing. The Administrator partners with users to create/modify process workflows, reporting, and dashboards while also developing knowledge, technical, and process documentation. The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.
The candidate must have 5+ years of hands-on experience administering ServiceNow, excellent problem-solving skills, and strong written and verbal communication skills.
Environment:
Microsoft 365 Services
PowerBI
PowerApps
Salesforce
ServiceNow
Agile
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