Job Description

Join a team dedicated to delivering outstanding client service.

Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions. The firm prides itself on a collegial work atmosphere and supportive team environment.

We hire self-motivated, team-minded individuals with a strong work ethic, integrity and a commitment to client service.

SUMMARY OF RESPONSIBILITIES

• Establish positive and professional relationships with corporate services, clients and lawyers;
• Generate and issue invoices for corporate services provided to clients;
• Ensure all billing information is accurate and up-to-date;
• Reconcile billing discrepancies and resolve issues with client;
• Respond to enquiries from lawyers, staff and vendors in a timely manner;
• Contact clients to follow up on overdue invoices and resolve any billing issues
• Enter daily credit card receipts and client disbursements;
• Update and maintain account records, payment statuses, and collection efforts to ensure accuracy and transparency;
• Facilitate payment of invoices due by sending bill reminders and contacting clients;
• Accurate and timely processing of customer payments, reconcile discrepancies, and work with clients to find amicable solutions;
• Provides back-up to the Accounts Receivable Coordinator and Billing as required;
• Participate in cross-training to provide back up for other team members as operationally required;
• Assist Accounts Receivable Coordinator with other duties as assigned, and keeps informed regarding day-to-day issues;

SKILLS AND QUALIFICATIONS

• Minimum of three years' experience in a professional customer service role;
• Ability to manage multiple tasks and prioritize effectively;
• Strong verbal and written communication skills with a demonstrated ability to provide superior customer service;
• Proven success working in an accounting and collections environment;
• High attention to detail and the ability to take ownership of responsibilities;
• Strong organizational and personal skills with the ability to meet tight deadlines
• General knowledge/understanding of accounting
• Previous experience at a professional services firm is considered an asset;
• Strong competency in the usage of MS Office, Excel, Adobe Acrobat/Kofax
• Self-starter with the ability to work independently in a dynamic environment;
• Flexible, reliable and works well in a team environment;

Cox & Palmer provides a competitive compensation and benefits package including:

• A generous paid vacation allowance
• Three flex days per year
• Paid sick days
• Firm paid Health, Dental, and Life Insurance plans
• Group Pension Plan with employer matching contributions
• Employee and Family Assistance Program
• An annual Health and Fitness Allowance
• Group RRSP and TFSA program

Equity, Diversity, Inclusion & Accessibility
We understand the value that an equitable, diverse, and inclusive workplace brings to our people, our clients, and the communities we serve.

We welcome and encourage applications from persons who identify as women, visible minorities, Indigenous, persons with disabilities, members of the 2SLGBTQIA+ community/people with diverse gender identities and sexual orientations.

Applicants from these equity-priority groups may self-identify in their application.

In the course of the hiring process, candidates are entitled to seek necessary accommodations. We urge candidates who are invited for an interview and need specific accommodations to engage in a conversation with our recruitment team to explore how we can best support them during this process

APPLY

This position will remain posted until successfully filled.

If this sounds like you, please apply online by submitting your resume and a cover letter explaining how your experience and skills can help us achieve our mission.

We thank all candidates for their interest in Cox & Palmer; however, only those selected for an interview will be contacted

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