user support technician Job at GLOBAL INFOTECH SERVICES, Mississauga, ON

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  • GLOBAL INFOTECH SERVICES
  • Mississauga, ON

Job Description

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Networking software
  • Networking hardware
  • Extranet
  • Intranet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Communication software
  • MS Office
  • MS Windows
  • Wireless networks

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Excellent oral communication
  • Initiative
  • Organized
  • Ability to multitask
  • Time management

Job Tags

Permanent employment, Full time, Remote job,

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