Support Technician Job at Quicktech, Vancouver, BC

M1ZZMUJ2NmRVR29IdTBQU2ZneXFsUk1ReXc9PQ==
  • Quicktech
  • Vancouver, BC

Job Description

ROLE : Support Technician - Entry Level

DESCRIPTION: Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver

MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise

WHO WE ARE: We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.

CANDIDATE EXPECTATIONS / OUTCOMES:
CUSTOMER SATISFACTION : Achieve 100% customer satisfaction providing excellent client support

EDUCATION : Achieve two annual course certifications within your field

PROMPT: Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment

PROFITABILITY: Achieve under 5% of recurring problem ticket re-opens

KNOWLEDGE OR ABILITIES REQUIRED:
  • Sets high standards and goals
  • Shows creativity and innovation
  • Shows strategic thinking and visioning
  • Able to learn quickly
  • Strong customer relationship skills
  • Shows integrity and honesty
  • Shows proactivity and initiative
  • Has exceptional work ethic
  • Excellent listening and communications skills, both verbal and written.
  • Organized, detail oriented and self-motivated
  • Remain calm under pressure
  • Ability to remain in contact with the client thru the completion of the incident
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships
  • Willingness to develop professionally
  • Ability to work with little supervision
  • Ability to work on multiple priorities and/or projects simultaneously
  • Ability to switch gears and move on to unrelated issues with ease
  • Ability to provide and maintain detailed documentation on each job
  • Knowledge with basic networking configurations
  • Experience in Windows 7 Operating Systems to current
  • Experience in Microsoft Office applications from 2010 to current
PREVIOUS EXPERIENCE RECOMMENDATIONS:
  • A+ Certification is preferred
  • NET+ Certification is preferred
  • Microsoft Certified Desktop Support Technician (MCDST)
  • 1+ years' experience in computer network management is required
  • Experience in managing end client networks is preferred
BENEFITS:
  • $300 Annual Wellness Funding
  • Health, Dental and Vision Coverage
  • Hybrid Work Environment
  • Team lunch Thursdays
  • Free parking
  • Close to Skytrain

Job Tags

Full time,

Similar Jobs

Canadian Helicopters

Pilot Instructor - Topflight (Penticton, BC) Job at Canadian Helicopters

 ...mountain training school.We offer a wide range of world-renowned pilot training options, from recurrent training through to advanced flight techniques as well aspersonnel and cargo transportation services to a variety of industries. Job Description We are currently... 

Fleet Works

Commercial Vehicle Auto Body Technician / Heavy Vehicle Collision Repair Job at Fleet Works

 ...Note: This is not an entry level position. An Auto Body Repairer Certificate and/or a minimum of 5 years experience is required. Auto...  ...looking to fill a position for an Auto Body Repairer for our commercial and fleet repair services at our Calgary facility. About... 

Harvest House Atlantic

Director of Philanthropy Job at Harvest House Atlantic

 ...Participate as a member of the senior leadership team and provide consultation on all philanthropy related issues Develop strategies and...  ...organization. Oversee the performance of events and other fundraising activities for effectiveness and identify cost-saving... 

MNP

Consultant, Forensics and Litigation Support Job at MNP

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Forensics & Litigation Support team as a Consultant. This diverse...

DogWalkingDC

Weekend Dog Walker/Pet Sitter Job at DogWalkingDC

We are currently looking for a weekend dog walker to join our wonderful team in the Washington DC area. Pet Sitters Responsibilities:Work weekends. Saturday and Sunday and holidays when needed - 10 am - 3pm * Enter the homes of clients and visit with their pets for...