Job Description

We’re now hiring for a Spa Supervisor at Gervasi Vineyard in Canton, OH!

Support Spa Operations Manager and acting as Manager on Duty when Spa Operations Manager is unavailable. Directly managing front desk operations, locker room and associates to ensure prompt, courteous and efficient customer service is provided. Assist in the training and re-training of associates. Maintain open lines of communication with other managers, associates, and departments. Resolve guest complaints quickly and efficiently and to the guest’s satisfaction. Additionally, promoting and upselling services and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Spa Supervisor Job Purpose:

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only duties to be performed by the employee in this position. In our employees, we look for a passion to anticipate and meet our guest needs and the desire to attain the highest levels of quality and service in all areas of the Spa.

Perks of working as a Spa Supervisor:

Health Insurance, Dental Insurance, Vision Insurance, 401K, Retirement plan, Employee discount

Pay: Competitive hourly rate based on experience.

Typical day in the life as a Spa Supervisor:

• Continuously evaluate the performance and encourage improvement of Spa personnel
• Manage daily business operations of the Front Desk, Locker Rooms, and staff with a “hands-on” approach, covering shifts as needed or as business levels demand. Know in detail all opening and closing responsibilities.
• Assist in greeting and welcoming guests to the Spa, providing information for any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the spa.
• Maintain an open line of communication between guests, management, and the employees.
• Manage key administrative processes for the spa such as computer scheduling system, entering new associates, services, and group contracts.
• Collaborate with Hotel Management and support to ensure best guest experience for hotel guests seeking spa services.
• Collaborate with Event Management and support staff to ensure the best guest experience for event guests seeking spa services.
• Observe outlet operations and take needed action to ensure standards of product presentation and service are being maintained
• Assist managers in achieving predetermined standards of service quality, cleanliness, stock, merchandising and promotions.
• Monitor operating supplies for the department and generate necessary purchase requisitions.
• Handle problems or complaints from guests. Demonstrate respect, sensitivity, and concern for guests’ needs in a professional manner.
• Develop and maintain Spa Procedure Manual and ensure compliance of front desk/concierge and all licensed staff
• Conduct regular formal and informal spa staff meetings for purposes of informing, training, and inspiring staff, including “Daily Line Ups.”

What we are we looking for?

• Regular attendance in conformance with the standards, which may be established by Gervasi Management team from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the Spa Service industry, employees may be required to work varying schedules to reflect the business needs of the business.
• Knowledge of overseeing Spa front desk/reservations operations.
• Upon employment, all employees are required to fully comply with State/Local and GV Destination rules and regulations for compliance with stated policies, safe/efficient operations and required regulatory compliance. Employees who violate such requirements will be subject to disciplinary action, up to and including termination of employment.
• Minimum of 21 years of age.
• Excellent communication skills, an eye for detail and the ability to multi-task.
• Able to work all shifts and flexible schedules including evenings until 7:00PM, both weekend days, and some Holidays.
• Abide by all State, Federal and Corporate Liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

If you feel as though you would make a great fit for this position, please submit a current resume for review!

At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.

Job Tags

Hourly pay, Holiday work, Full time, Part time, Local area, Immediate start, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift, All shifts,

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