Job Description

About the Role

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miros Miro Optimization Services & Training (MOST) program.

MOST is Miros annual professional services subscription designed for enterprise customers who need ongoing flexible access to expert guidancenot a one-time project.
Customers receive 240 hours per year of services to help them design implement and scale collaboration solutions in Miro across teams functions and geographies.

In this role the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
This includes diagnosing workflow and adoption challenges designing governance and operating models and shaping a structured outcomes-driven solution roadmap that evolves as customer needs change.

Innovation Architects operate as trusted advisors to both business and technical stakeholders.
They design end-to-end collaboration solutions by combining process design workspace architecture governance and enablement to ensure customers achieve measurable value from Miro

Responsibilities

• Lead discovery to understand customer goals workflows and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation.
• Facilitate vision alignment and prioritization sessions to help customers define outcomes success criteria and adoption milestones.
• Conduct collaboration workflow and workspace assessments; synthesize insights and provide clear recommendations for improvement.
• Design and implement governance frameworks (workspace structure naming access lifecycle templates) that reduce risk and support long-term scalability.
• Guide customers through change-management initiatives including communication plans stakeholder alignment and rollout sequencing.
• Coach teams on Miro best practices intelligent templates AI workflows and techniques to streamline planning retrospectives decision-making and cross-functional work.
• Facilitate workshops across Agile ceremonies product development innovation research design thinking and strategy development.
• Build lightweight prototypes templates and reusable workflows that accelerate customer adoption and demonstrate the art of the possible.
• Partner with IT/Admin stakeholders to establish standards reduce tool sprawl and drive consistency in workspace setup and governance.
• Recommend process optimizations that increase operational efficiency improve collaboration quality and reduce context switching.
• Provide ongoing advisory support throughout the MOST subscription updating forecasts adjusting plans and ensuring hours are used strategically.
• Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve.
• Collaborate with CSMs Architects and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders.
• Contribute to internal playbooks templates and delivery assets that improve team leverage and delivery efficiency across Professional Services.
• Stay current on Miro innovations AI features and collaboration trends to continuously uplevel customer guidance.

Primary Experience:

• 6 years in consulting change management Agile transformation digital collaboration or similar fields.
• Experience supporting enterprise-scale teams through workflow process or tool adoption initiatives.
• Proven ability to lead structured discovery synthesize insights and define actionable recommendations.
• Strong record of enabling cross-functional teams (IT Product Design Strategy PMO Engineering) to adopt new tools or improve collaboration maturity.

Technical Skills:

• Familiarity with collaboration governance frameworks workspace architecture and lifecycle management.
• Experience with Human-Centered Design Agile methodologies Design Thinking or innovation frameworks.
• Fluency in Miro (preferred) or similar platforms (Figma Lucid JIRA Confluence).
• Ability to map workflows diagnose adoption barriers and design scalable collaboration systems.

Soft Skills:

• Excellent communication facilitation and stakeholder-management ability.
• Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences.
• Adaptable detail-oriented and comfortable working in dynamic ambiguous environments.
• Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication including meetings and discussions.

Whats in it for you

• Competitive equity package
• Wellbeing benefit and WFH equipment allowance
• Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険).
• Reimbursement for the annual health check
• Annual learning and development allowance to grow your skills and career
• Company-sponsored English lessons
• Travel allowance for your commute

Required Experience:

Staff IC

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