Job Description

For more details, please connect with Shweta Patel at 609-309-6027 | ext 128 or email her at shwetap@vgroupinc.com.

Direct End Client: State of North Carolina

Job Title: Service Support Analyst

Duration: 08+ Months

Location:Yonkers Road, Raleigh, 27604 (Onsite)

Position Type: Contract

Interview Type: Inperson / Webcam

Ceipal ID: SNC_HD635_SP

Requirement ID: (774635)

Department - NCDPS

Description:

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

• Description (including, but not limited to):
• Technical assistance, support, and advice to end users for hardware, software, and systems
• Hands-on technical and functional assistance to business and technical users
• Remote technical and functional assistance to business and technical users

Skills:

• 2 Years Respond to incoming telephone or email inquiries and request for assistance. - Required
• 2 Years Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users. - Required
• 1 Years Determines the most effective manner to resolve client's issues. Consults with other staff when necessary. - Required
• 1 Years Records, update, and assign tickets within Remedy Ticket System. - Required
• 1 Years Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups. - Required
• 1 Years Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. - Required
• 1 Years Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements. - Required

V Group Inc . is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

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