Job Description

SERVER JOB DESCRIPTION

Our Story:

We are where Toronto comes to play. At The Ballroom Bowl we believe our core product is service. We love elevating the game, ensuring that our guests have a stellar experience whether it be through bowling, food & beverage or private events. Our purpose behind the pins is a commitment to achieve the goal of service excellence through our actions, accountability and collaboration. In a technology filled world, we love living IRL and connecting with our team members and guests by knocking down a few pins.

Job Description:

• Create an exceptional guest experience with hospitality top of mind.
• Maintaining standardized steps of service.
• Ability to suggestively sell our food and beverage menu noting guest preferences and allergens.
• Ensuring accuracy of food and beverage orders.
• Ringing in sales into our POS system and processing payment ensuring all items are accounted for on the bill.
• Processing payments in a timely manner.
• Complete all opening and closing duties according to checklists and operational standards.
• Maintaining cleanliness and organization or the dining room and bowling areas.
• Maintain all health and safety standards when serving food and beverages.
• Effectively communicate with back of house team members to ensure our food timing standards are being met.
• Serve guests according to AGCO/SmartServe standards requirements.
• Stop serving guests according to AGCO/SmartServe requirements and standards.

Do you roll our way? Qualities we LOVE!

• Respect and Support – Lift them up, help them out. Don’t knock them down unless we are talking about the pins.
• Trust – To earn it, you have to give it.
• Communication (Verbal & Written) - Keeping dialogue open.
• Inclusion – Shine bright. Our differences can be our biggest strengths.
• Empathy – Serve Food. Not ‘tude. Treat all teammates and guests kindly.
• Ability to celebrate the wins.
• Have a ball. Let the good times roll. Radiate so much fun you glow in the dark.
• Be guest obsessed.

Qualifications:

• Passion for food, beverage and hospitality.
• At least 2 years serving experience.
• SmartServe certification is a MUST.
• Safe Food Handling Certification (not required but preferred).
• Beer, wine and cocktail knowledge.
• Strong oral and written communication skills.
• Must be able to work holidays and weekends as needed.
• Ability to multitask and work in a fast-paced environment highlighting time management skills.

At The Ballroom Bowl, we believe in maintaining an environment that is inclusive and accessible. If you require any accommodation through the interview process, please let us know.

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