Job Description

Overview:

Job Purpose

The Consultant, PSO (MERS ® eRegistry, eNote/eVault) serves as the leader for MERS ® eRegistry and/or Encompass eNote/eVault implementations. This individual will have a deep understanding of how the products work and how they meet customer needs. Consultants are expected to establish an implementation strategy and roadmap that produces a successful outcome for our customer’s implementation of MERS® eRegistry and Encompass eNote/eVault. The Consultant should be able to make decisions with imperfect information, be adept at leading through collaboration, and be comfortable with multiple concurrent projects and a rapid pace of change. A successful Consultant will combine the ability to create, see, and explain the big picture with the drive and determination to make that big picture a reality through a serious execution mindset. The Consultant is a strategist who can translate the implementation process into actionable tasks for both them and our customers.

 

Responsibilities

• Gather requirements and configure MERS ® eRegistry, Encompass eClose, eNote/eVault for Lender customers.
• Facilitate product demos, conduct kick-off calls with large groups, track project tasks, hold recurring calls, and post-production go-live client management
• Provide creative solutions for customers with new or complex use case models
• Document customer requests and work closely with product team for tracking and setting customer expectations.
• Work to establish themselves as MERS eRegistry and Encompass eNote/eVault subject matter expert that can demo/train on the product and understand collaboration for all users
• Manage lender relationships post-production including changes, testing, production transactions and other requests, as needed
• Follow project playbooks and communication scripts to ensure you are delivering materials consistent with the most up-to-date guidelines in place
• Manage project timelines in Salesforce and maintain up-to-date project notes and trackers
• Solve client escalations routed via company email distribution lists for specific products 
• Work closely with our customers, peers, managers, product, and sales team to drive adoption of MERS® eRegistry and Encompass eNote/eVault products
• Read release notes, test new features, and stay informed on best practices for using the products we support
• Support the department in development of process improvements, system enhancements, and procedural updates.
• Modify implementation tools in conjunction with System releases, policy, and procedure updates
• Provide second level support for MERS® eRegistry and Encompass eNote/eVault items
• Develop and deliver presentations related to MERS® eRegistry and Encompass eNote/eVault at Industry Events
• Performs other duties or projects as assigned

Knowledge and Experience

• 5+ years' experience in mortgage industry preferred or equivalent work experience with MERS.
• 3+ years’ experience project management experience or experience leading presentations for products focused on the mortgage industry
• Knowledge and understanding of the residential mortgage process
• Experience using Encompass preferred
• Strong understanding of mortgage eClosings, eVaults, eNote processes and MERS® eRegistry
• Ability to lead multiple projects simultaneously across multi-functional teams.
• Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction
• Ability to work in a fast-paced environment and meet daily deadlines
• Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friend y, and professional Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify the best solution
• Strong analytical and problem-solving skills with attention to detail and follow-up with advanced analytical skills.
• History of collaborating effectively with remote teams
• Ability to effectively communicate, collaborate and build relationships with diverse groups 
• Strong Microsoft Office skills (especially Excel and Word), Sales Force and Jira

 

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----------: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Tags

Full time, Work experience placement, Remote job,

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