Job Description

As the first point of contact you will be engaging with our customers providing them expert style advice. You will approach every customer with the sole purpose of serving their every need whilst making it a fun and enjoyable 5* experience. For you both!

What you will be doing

• Provide expert advice on our Wine Shop products whilst achieving maximum sales, delivering memorable customer experiences
• Be devoted to our customers by providing the highest possible standards of customer service both face to face and via the telephone or email
• Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
• Handle all point of sale transactions
• Develop a high level of product knowledge and share your opinions on current and future trends
• Work closely with your team and celebrate fabulousness wherever you see it
• You will be required to work weekends and evenings

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

Enhanced holidays- 22 days plus bank holidays per year 
40% s staff discount plus annual clothing allowance
Travel card for zones 1 – 6, 80% subsidised by us!
Vouchers or schemes that fit your world from childcare to bike to work
Seasonal staff parties and team days
Charity day to support your good cause

Skills and experience you need

• Demonstrable experience in a similar customer facing role
• Enjoy and know our brands and products
• Strong organisational skills

About you

• You will have a sales driven attitude
• You are positive and proactive
• You love working in a team
• You are stylish, fun and welcoming

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) 

The process from here is simple;

• Your application will be reviewed by a specialist recruiter in our HR Team
• If suitable you will be called and asked a few simple questions and if expectations match we will invite you to an assessment centre
• At the assessment centre you will work in a team to deliver a couple of tasks also giving you the opportunity to ask as many questions as you like about us and the role
• our final stage will be to meet a Manager in a department that you love and we think you will excel in

Please fill in the form, upload your CV to complete your application. You will also register during this process to enable you to log in track you application and setup Job Alerts.

Are you eligible to work in the UK & Ireland? Yes No

Receive job alerts like this job Yes No

Sector(s) you would like to work in*:

• Head Office
• Hospitality
• Retail

Are you open to other Harvey Nichols locations?:

• Oxo Tower
• Knightsbridge
• Bristol
• Dublin
• Edinburgh
• Manchester
• Birmingham
• Leeds
• Beauty Bazaar, Liverpool
• Head Office, Chiswick
• Online Studio & Distribution Centre
• Visual Design Studio, Alperton

Select the Role Type you looking for*:

• Apprenticeship
• Fixed Term Contract
• Internship
• Part Time
• Permanent
• Temporary
• Contract for Services
• Agency Worker
• Maternity
• Zero Hours

Current Job Title*:

Current basic salary*:

Have you been referred by a current Harvey Nichols / OXO employee?:

If yes who referred you:

Minimum salary required*:

Currently Located:

Are you currently working at Harvey Nichols?*:

Receive updates & notifications from Harvey Nichols: Yes No

Job Tags

Permanent employment, Contract work, Temporary work, Part time, Apprenticeship, Fixed term contract, Zero hours contract, Internship, Work at office, Online, Holiday work, Weekend work,

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