Job Description

The Senior Training Specialist will deliver in-person and remote training across multiple dispatch centres on the new Avaya/Komutel telephony system. This includes preparing and delivering hands-on, technical, and user-focused training to over 1000 Ambulance Communication Officers and stakeholders. The role demands the development of training strategies, documentation, and scheduling plans tailored to each dispatch center's operational context. It requires strong knowledge of telecom and dispatch systems, 911 technology, and paramedic dispatch workflows. Travel across the province is a core part of the role, ensuring local readiness for the implementation of critical next-generation telephony systems.

Advantages
•Involvement in province-wide critical health dispatch training initiatives
•Opportunity to work on real-time 911 systems and next-gen telecom technologies
•Exposure to both technical and healthcare operations environments
•Hands-on leadership role in the rollout of critical telephony projects
•Collaboration with frontline emergency health services and key stakeholders

Responsibilities
•Deliver hands-on training and instruction at dispatch centers across the province

•Develop, review, and maintain training documentation and communication materials
•Align training delivery with EHPMDB processes and stakeholder needs
•Provide both technical and non-technical training sessions
•Coordinate training schedules and report progress to the training lead
•Evaluate trainees and provide performance feedback
•Participate in implementation assessments and post go-live support
•Lead lessons learned sessions and support continuous improvement
•Serve as the province-wide subject matter expert on telephony training initiatives

Qualifications
•5+ years of experience as a Trainer, preferably in paramedic services or dispatch centers
•Experience with telecom and dispatch systems
•Knowledge of paramedic operations
•Experience in designing training strategies and delivering to diverse user groups
•Familiarity with Geographic Information Systems, AVL, and dispatching platforms
•Strong written and verbal communication and stakeholder engagement skills
•Class G driver’s license (or equivalent) with ability to travel frequently across Ontario

Summary
This role is pivotal in delivering timely and high-impact training for mission-critical emergency communication systems. With a focus on modern telephony technologies and hands-on delivery.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

Job Tags

Remote job, Traineeship, Local area,

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