Job Description

Are you an analytical and communications-savvy business analyst with experience supporting large-scale public safety and telecom initiatives? Our client seeks a Junior Business Analyst to support their project — a critical initiative focused on modernizing safety communications.

You’ll contribute to developing and tracking communications strategies, process flows, stakeholder engagement content, and performance metrics while collaborating with a multidisciplinary team to support organizational change and technology adoption.

Advantages
- Be part of a mission-critical initiative
- Collaborate across high-impact teams and stakeholders
- Exposure to large-scale telecommunications and radio network projects
- Use a range of business analysis and reporting tools: Excel, Visio, Power BI, SharePoint
- Contribute to meaningful communications and OCM work

Responsibilities
- Work with management on creation and or delivery of business communications.
- Work with project team to ensure successful business adoptions is achieved for the Public Safety Radio Network (PSRN) project.

- Supports the Governance and Communications Management team by delivering documentation, process flows and reporting analysis on project deliverables.
- As part of the OCM team, supports the development of communication strategies, plans and deliverables and tracks their delivery.
- Conducts business analysis; develops process flows and guides, documents roles and responsibilities for multiple streams.
- Develops templates for communications for the purpose of re-use across multiple streams.
- Supports/creates the design of power point presentations, and other communication solutions for stakeholder and internal presentations and information sharing.
- Tracks and documents data from project information (i.e. user equipment, service readiness) using multiple Microsoft tools (visio and excel). Using business intelligence tools, develop dashboards and scorecards to support project reporting.
- Collaborates with teams in Project streams and with ministry partners on documentation and communications as per the PSRN Communication Plan.
- Leads and conducts business analysis to assess develop process flows, roles and responsibilities and system inputs to support new business processes.
- Develops dashboards, reports and scorecards to support cross-stream reporting, analysis and progress reports.
- Monitors progress of communication activities and deliverables and reports regularly to the management and clients’ decision makers.
- Develops performance measures for business analysis evaluation and conducts follow-up.
- Stakeholder management of diverse stakeholders with different interests.
- Participate in Knowledge transfer.

Qualifications
Must Haves:
- Demonstrated experience in providing regular progress updates and reports to various audience levels, including Project Managers, project Sponsors, and Executive Sponsors.
- Proven data analysis skills to collect and synthesize data and make data-driven recommendations.
- Experience in large-scale public safety radio projects.
- Excellent verbal, presentation and written communication skills, as well as interpersonal and negotiation skills.

General Skills:
- Proficiency in Office productivity and collaboration tools (such as powerpoint, excel, word, sharepoint, visio, teams and outlook.
- Experience in developing process flow diagrams, roles and responsibilities descriptions and development or processes/procedures.
- Technical writing skills to develop procedures and processes.
- Data analysis skills to collect and synthesize data and make recommendations based on data collected.
- Organizational change management and development of I&IT communications experience.
- Demonstrated experience creating content in an engineering, IT or technical environment.

Summary
This is an exceptional opportunity for a motivated Business Analyst to contribute to the success of a province-wide transformation in public safety communications. You'll gain experience in one of Ontario’s largest telecom initiatives while applying your business analysis, communication, and stakeholder engagement skills in a dynamic, cross-functional environment.

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