Job Description

We are seeking a Product Manager (hybrid: 2 days onsite, 3 days remote) with 8+ years of product development and management experience (including 4 years specifically in CRM). This role will guide a comprehensive payment modernization and contact center initiative, leveraging agile methods and best practices to ensure a seamless, customer-centric transformation of critical payment systems.

Advantages
- Strategic Impact: Drive transformation in a high-profile payments project, shaping modern and flexible payment solutions.
- Diverse Stakeholder Engagement: Collaborate with multiple business units, vendors, and technology teams to align product strategies.
- Agile Leadership: Apply advanced agile practices to maintain product roadmaps, ensuring timely and quality releases that meet end-user needs.
- Continuous Innovation: Champion new technology adoption, design best practices, and foster operational excellence within a large-scale environment.
- Professional Growth: Enhance financial stewardship, vendor management, and leadership capabilities within a mission-critical initiative.

Responsibilities

1.Gather and prioritize ideas from various stakeholders; translate them into actionable product roadmaps.
2.Ensure alignment between short-term deliverables and long-term business objectives.
3.Liaise with delivery teams and external partners to integrate user feedback, track releases, and optimize solutions.
4.Maintain and refine product backlogs to address evolving business requirements.
5.Oversee a project portfolio of CRM-related technologies, ensuring synergy across product activities.
6.Facilitate milestone confirmations, resolve escalations, and maintain stakeholder consensus on scope and timelines.
7.Input into budgeting, resource planning, and performance tracking for assigned product lines.
8.Identify process improvement opportunities, leveraging automation or technology to streamline delivery.
9.Guide teams through agile sprints and retrospectives, advocating on behalf of end-users.
10.Mentor staff members, ensuring a high-performance culture aligned with corporate goals.

Qualifications
A.Must-Have Skills
•8+ years in product development/management, with 4+ years in CRM Product Management.
•Demonstrable success in large, complex projects requiring multi-stakeholder coordination.
•Agile certification (Agile Certified Professional or Certified Scrum Product Owner).
•Experience in budgeting, risk mitigation, vendor relationship management, and conflict resolution.

B.Additional
•Public sector experience is required.
•Familiarity with advanced procurement approaches and project management frameworks (PMP, PRINCE2, ITIL, etc.) is beneficial.

Summary
As a Product Manager, you will spearhead a pivotal modernization initiative, uniting CRM best practices, cross-functional collaboration, and agile product delivery. By leading product vision, optimizing vendor partnerships, and ensuring budgetary and operational alignment, you’ll deliver innovative payment and contact center solutions that exceed business and customer expectations.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

Job Tags

Temporary work, Remote job, Flexible hours,

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