Job Description

Remote Sales Representative

We are seeking a dedicated Customer Success Specialist to ensure our clients are satisfied with our products and services.

The Sales Representative ’ s responsibilities include developing customer relationships, working to understand their business needs, implementing success programs, contributing to sales efforts and acting as a customer advocate within our organization.

Our ideal candidate is someone with excellent communication skills, a problem-solving attitude, and a customer-centric focus.

Ultimately, the role of the Inside Sales Representative is to ensure our customers achieve their goals while using our solutions and to maintain our company’s reputation for excellent customer service.

Responsibilities

• Develop strong relationships with clients, understanding their needs and ensuring they are met
• Handle and resolve client’s requests and complaints
• Minimize customer churn through engagement and relationship-building
• Collaborate with Sales team to ensure company growth
• Prepare and educate customers on new features and services
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Coordinate with other team members to ensure customer success
  Qualifications

• Proven experience as a Customer Success Specialist or similar role
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Ability in problem-solving and negotiation
• Experience in sales or customer service is preferred
• Knowledge of customer-relation system is a plus
• Experience in sales or relevant field
  Benefits

• Unlimited commission plus incentives
• Health insurance
• Flexible work schedule
• Professional development opportunities
  
   

Job Tags

Full time, Flexible hours,

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