Job Description

Candidate profile details:

• Degree/Certifications Required: No
• Years of experience: 0-2 yrs
• Reason for request/why opened: Support BAU volume
• Interaction with Stakeholders: 25%
• Project Scope: BAU
• Team Size: 10 ppl
• Selling Points of Position: Working within a leading FI organization

Background:

• Hiring for contact centre- need experience in high volume recruitment.
• Someone that comes from a call centre, retail experience (high volume)
• Workday experience would be a nice to have nice.
• Strong interpersonal skills
• Some high volume recruitment exp , customer facing
• Need to be bilingual and high volume recruitment experience

Summary of day to day responsibilities:

• High Volume recruitment for bank’s call centre

Customer:

• Act as the Talent Advisor for a designated portfolio, informing talent decisions with knowledge of the organization and external markets of the businesses supported
• Manage the plan, assess, supply aspects of the recruitment process
• Manage candidate pipeline for the designated portfolio effectively to meet turnover and build for future needs
• Provide the business with a short list of screened market candidates, leveraging enterprise hiring system and assessment screening to manage pipeline
• Focus on creating an optimal Hiring Manager and candidate experience throughout the recruiting cycle aligned to bank’s customer experience model
• Develop and maintain solid knowledge of HR policies, procedures and programs as they relate to recruitment
• Manage effective relationships with HR partners, HR CoEs, Bank’s Businesses and other Talent Acquisitions teams
• Provide market level insights, ensuring alignment and support to TA programs
• Report on activities and outcomes aligned to Recruitment strategy
• Coordination of advertising and brand activities to attract talent, utilizing internet / intranet / social media and other recruiting tools as appropriate
• Participate and/or organize recruitment events with HR and the Business
• Represent bank in various recruitment functions as needed
• Generally interact with non-executive managers, may interact with executive leaders where appropriate

Shareholder:

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or candidates
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite of the Bank
• Conduct internal and external research projects as required; prepare and may deliver presentations
• May contribute to special initiatives by representing bank / the business internally and externally, as a subject matter expert
• Conduct meaningful data analysis using results to draw conclusions, make recommendations, assess the effectiveness of recruitment programs/ policies/ practices
• Keep abreast of emerging issues, trends, and evolving regulatory requirements in the recruitment discipline and assess potential impacts
• Ensure the prompt and thorough resolution of issues

Employee/Team:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

Breadth & Depth:

• Focused on a business / operational portfolio with some ambiguity and / or moderate complexity
• Provides thorough analysis and/or specialized reporting or process support
• Requires general understanding of the overall function and/or businesses supported
• Provide guidance/ assistance to other team members and internal partners on a broad range of processes
• Carry out work with some complexity, generally requiring short to medium-term focus (daily, weekly-monthly)
• Independently deliver assigned initiatives with direction from management
• Generally reports to a Manager role

Experience & Education:

• Undergraduate degree
• 1+ years related experience

Skills:

• Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one?s time.
• Knowledge of legal policies and procedures related to hiring practices and other work related activities.
• Basic knowledge of principles and procedures for personnel recruitment, selection and training.
• Basic knowledge business and management principles involved in strategic planning.
• Previous experience with computer applications, such as Microsoft Word and Excel.

Education/Experience:

• Bachelor’s degree in human resources or equivalent training required.
• 2-4 years customer service related experience required

Must have:

• Must be fully bilingual English and French
• High volume recruitment 1 yr
• ATS exp 1 yrs
• Ms office suite

Nice To Have:

• Workday

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