Job Description

We’re seeking a strategic, hands-on Quality Assurance Engineering Manager to join our Quality Assurance team, either remotely or in our Winnipeg Office. This pivotal role is ideal for someone ready to elevate into senior leadership within the next 1–2 years, with a solid technical foundation, deep QA domain expertise, and a proven track record of leading engaged, high-performing, and globally distributed teams.

This position is more than just a management role — it’s a chance to shape the future of digital lottery gaming through thought leadership, innovation, and a passion for quality. If you are someone who challenges respectfully, communicates with clarity, leads by example, and thrives in a fast-paced SaaS/Cloud environment, we want to hear from you.

Who We Are

Experience the forefront of innovation with Pollard Digital Solutions, a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.

What We Offer

• Competitive compensation
• Profit sharing program – every role plays a part in our success!
• Company pension
• Health & Extended Benefits
• Opportunities for professional development
• Tuition reimbursement
• Employee & Family Assistance Program
• Remote Work Environment or Relocation Support 

What You'll Do

• Strategic Ownership: Develop and implement QA strategies that align with business goals, industry standards, and compliance requirements.
• Leadership & Mentorship: Guide a diverse QA team across multiple geographies, fostering a culture of accountability, respect, and technical excellence.
• Hands-On Leadership: Step in to address complex QA issues where needed—whether unfamiliar or high-risk—and drive resolution through collaboration and clarity.
• Cross-Functional Collaboration: Work closely with Product, Development, Infrastructure, and Business leaders to embed quality across the full SDLC.
• Testing & Automation: Drive execution and refinement of automated, functional, regression, performance, security, BI, and accessibility testing across web, mobile, and tablet platforms.
• Innovation & Standards: Evaluate and adopt emerging QA tools, automation techniques, and methodologies. Stay at the forefront of QA innovation, industry standards, and regulatory trends.
• Knowledge Development: Identify knowledge gaps and lead targeted upskilling initiatives to build technical depth and domain familiarity within the team.
• Cloud & SaaS Delivery: Ensure QA processes are scalable, reliable, and well-architected for SaaS environments hosted in cloud platforms like AWS.

Who You Are

• A technical leader with excellent judgment, who knows when to delegate and when to engage hands-on.
• A respected challenger who can question assumptions, defend quality, and promote cross-team alignment respectfully.
• A confident communicator, active in your network (e.g., speaking, blogging, LinkedIn engagement), who contributes to industry dialogue.
• A strategic mentor who builds high-performing teams, develops career paths, and fosters a culture of continuous improvement.

What You'll Bring

• 10+ years in QA Engineering across automation, performance, accessibility, BI, and security testing.
• Proven leadership experience in remote or distributed teams, including direct reports and dotted-line relationships.
• Experience with SaaS and cloud platforms (AWS preferred) and Agile SDLC models.
• Hands-on expertise with tools such as Selenium, Appium, JMeter, Postman, TestRail, Jira, LoadRunner, and OWASP tools.
• Familiarity with DevOps and CI/CD practices.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Professional certifications such as ISTQB Advanced Level, CSQA, AWS Architect/DevOps, or similar.
• Experience presenting complex technical topics to executive leadership and aligning them with business priorities.
• Ability to travel within North America and Europe without restrictions is required.

Join Us and Make an Impact

If you're ready to step into a leadership role and shape the future of quality assurance, we want to hear from you! Apply today and help us deliver cutting-edge solutions that make a difference.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

Employment is contingent upon a satisfactory response from a Criminal Record Search.

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