Job Description

Primary Skill : [[reqPrimarySkill]]  
Secondary Skill : [[reqSecondarySkill]]  
Other Skills : [[reqOtherSkills]]  

Organizational Level 1 :  [[reqOrganizational1]]  
Organizational Level 2 : [[reqOrganizational2]]  
Manager : [[hiringManagerName]]
Location:  [[reqLocation]]  

Talent Acquisition:  Christy Glodove Dipaling 
Required Travel : Minimal  
Open to Relocation : [[filter14]] 
Referral Bonus Reward Amount *  : [[erpAmount]] 

* In case this job is open for Amdocs employees only "Refer Friend to Job" option is disabled

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at 

In one sentence

Focused on vendor management scope or areas including Service Level Management, Contract Management, Vendor Escalation Management and also Vendor Decommissioning of services, Budget Tracking and Control, Data Management, Security Policy and Operational Reports.

What will your job look like?

• Triage issues to Third Party Vendors on a day to day basis
• Monitor Third Party Vendors to ensure any service levels and KPIs are delivered
• Track and report the performance of all Third-Party Vendors using a scorecard Agreed SLA’s tracking as per each Individual Vendors
• Managing all aspects of Contracts including entering into new replacement agreements and renewal of existing Contracts
• Track, report and carry out timely escalation of issues and Third-Party Vendor performance to the Customer
• Escalate to the Third-Party Vendor team as and when their support is required, and as per the agreed in each vendor support agreement
• Manage and track escalations and requests to Third Party Vendors until the completion of the request
• Manage and track commercial aspects of budget process for software maintenance and licensing with the Third-Party Vendors including renegotiate terms in good faith and payments to Third Party Vendor
• Support Third Party Vendor evaluation to ensure service of appropriate quality is provided by the respective Third-Party Vendor, including within budget for applicable components
• Providing the Customer with lists of Personnel, Equipment and Software used by the Service Provider in performing the Services
• Remove client desktop Software and hardware made redundant by the decommissioning from Third Party Vendors
• Legal advisory/termination to the vendors
• Final signoff of successful completion of decommissioning
• Make sure all the Vendors under are following in accordance with the requirements of the Philippine Data Privacy Act, its implementing rules and regulations, or other Privacy Laws
• Vendor should jointly agree and implement the Customer Standards applicable to the Services
• Shall provide all vendor related reconciliation of Incident, Problem and operational changes with the Third-Party Vendors supporting the delivery of Services to the Customer
• The report includes number of open incidents, problem, operational change, and Service Request data of the Managed Contract Third Parties

All you need is...

• Bachelor Degree of IT and Equivalent
• Proven of experience on vendor management scope of work, specifically on IT and Telco Industry areas
• In-depth applied knowledge a master service agreement (MSA) or a framework agreement
• In-depth applied knowledge of standard program/project management concepts, practices and procedures.
• Experience in the relevant domain and general knowledge in relevant areas such as project delivery, software development life cycle, testing, etc.

Why you will love this job:

• You will work on large challenging and complex programs
• You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
• You will have the opportunity to work with the industry most advanced technologies

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