Job Description

Job Summary

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

This role is based in our Vancouver, British Columbia Office.

We are looking for a highly motivated Production Support Analyst to c oordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.

What will you do?

• Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.

• Ensuring the documentation and tracking of all shift turnover issues.

• Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.

• Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.

Must-have

• Working experience with ServiceNow or comparable IT Service Management toolsets

• 3+ years practical experience with Operations and Monitoring practices

• 2+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets

• Software development experience.

• IT System operations experience.

• Familiarity with large scale logging solutions in a development or operations perspective.

• Good expertise with main industry databases (Oracle, SQL server, etc)

• Willing to take a business focused, holistic approach to delivering operations

• A self-starter with the creativity to solve problems independently

• Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users

• Excellent communication skills (written and verbal)

• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness

• Working knowledge of both real-time and batch transaction process monitoring and issue response

• Experience working in a 24x7 environment with a hybrid support model

• Experience with the incident and problem management lifecycles

• Familiar with operational monitoring technologies and trends

• Familiar with Knowledge Centered Service principles

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience

Nice-to-have

• Experience with SQL environments and SQL Query.

• Experience with Window / Unix environment

• ITIL Framework

• Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• A world-class training program in financial services

• Flexible work/life balance options

#LI-hybrid

#LI-post

#TECHPJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

410 GEORGIA ST W, FLOOR 3:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-02

Application Deadline:

2025-06-13

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Job Tags

Full time, Work experience placement, Flexible hours, Shift work,

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