Job Description
Spare is looking for a Product Operations Manager (Intermediate or Senior) to join our Product team!
While we are a remote first company and this position is hybrid - the ideal candidate for this role will be based in Vancouver, BC.
As a Product Operations Manager (Intermediate or Senior), you will:
- Strengthen the feedback loop between internal and external stakeholders
- Enable a culture of continuous improvement within the Product and Engineering teams
- Act as a liaison between product teams and other departments within Spare to ensure alignment and facilitate product-related initiatives.
- Clear bottlenecks to execution of product roadmaps and release schedules.
- Select, implement, and maintain the tools and software that product teams use for tracking progress, managing roadmaps, and communicating releases(currently Mixpanel, Jira, Linear, Intercom, and Notion).
- Define, track, and communicate product performance metrics. Conduct analysis to inform decision-making.
Responsibilities:
- Optimize the product development lifecycle to expedite the journey from concept to customer.
- Improve our systems for gathering, analyzing, and integrating customer feedback into the product development process.
- Champion a culture of continuous improvement within the Product and Engineering teams
- Create cross-functional alignment to facilitate product-related initiatives.
- Scale product initiatives to meet the growing demand of our expanding customer base.
- Communicate effectively with customers at scale, ensuring their needs and feedback are heard and acted upon.
- Collaborate closely with the Growth team to align on product development and communicate how new features will solve customer challenges.
- Build and nurture relationships with customers to understand their pain points and incorporate their feedback into the product roadmap.
- Lead cross-functional strategic initiatives, driving alignment between product, engineering, and other departments to meet both long-term company goals and customer demands.
- Establish and maintain a scalable product operations framework that supports rapid growth, optimizing processes for collaboration, communication, and execution across multiple teams and stakeholders.
- Proactively identify and resolve systemic inefficiencies within product development, working with senior leadership to implement solutions that enhance overall team performance and drive product success.
You have:
- 1+ year of SaaS Product experience, either in a Product Management or Operations Role
- A creative mindset and a willingness to go the extra mile to ensure product and team success.
- An entrepreneurial spirit, ready to innovate and take ownership
- Exceptional written and verbal communication skills
- An enthusiasm to coordinate, and host team events, along with an openness to travel to hackathons, off-sites and customer sites
- Ability to travel to the United States as needed to support project initiatives
- An ability to thrive in ambiguity
It will considered an asset (nice-to-have) if you have:
- A passion for public transit and its potential
- Software development background or capability
Job Tags
Remote job,