Job Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development. 

WHAT YOU'LL DO:

Functional

• Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycle
• Ensure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gaps 
• Partner on regular visual merchandising assessments; provide product flow insight and create and own the resulting action plan 
• Lead changeover process, and partner with General Manager, Regional Visual Manager, on home-office merchandising initiatives and facilities work 
• Lead all visual and door to floor operations, manage all Back of House (BOH) areas, sales floor promotional set-ups, and the markdown process 
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes 
• Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers 
• Proactively identify and anticipate customer expectations and needs 
• Open and close store and manages sales floor 
• Lead the store’s joint health and safety committee, ensure the health and safety of employees and customers is top priority, and ensure the store complies with all provincial health and safety policies and procedures 

People

• Build strong teams by attracting and developing the best talent 
• Bring out the best in others; empower and constructively stretch talent 
• Give authentic feedback on performance and potential 
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals 
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
• Help others see the impacts of their efforts and proactively engage others to receive input 
• Encourage others to freely share their point of view and be open to feedback 
• Accountable for the overall engagement, productivity, turnover, and bench strength of the team 

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset 
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
• Embrace, champion, and influence change through your team and/or the organization 

Qualifications

WHO YOU ARE: 

• College degree preferred or equivalent job experience 
• 2-3 years of management experience in specialty retail and/or multi-unit retail business environment 
• Ability to be mobile on the sales floor for extended periods of time 
• Availability to work a flexible schedule, including evenings, weekends and holidays 
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques 
• Bilingualism (French/English) is required for all positions in Quebec 

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

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