Process Associate-Customer Care-Japanese - HIG022262
Position: Process Associate カスタマーサポート
Location: 福岡
Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .
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【職務内容】
カスタマーサポート業務（音声､メール､チャット）
スマホ・スマートウォッチ等の故障・予約・操作案内等のサポート業務
アプリに関して、使い方、課金トラブル、機種変更の際のアプリの移行等の問い合わせ対応
有料クラウドサービスをご利用頂いている会員様からの問い合わせ対応
検索エンジンでの検索結果やインターネット上の Map サービス上に存在する「店舗・企業情報の 無料管理ツール」を利用している企業様の問い合わせ対応 *
公式 SNS アカウントを使用した問い合わせ対応
その他不随する業務
【応募要件】
学歴不問
日本語（ビジネスメールが難なく読み書きできる程度）
英語（翻訳ソフト 等を使用し ビジネスメールが難なく読み書きできる程度）
PC の基本操作（タイピングなど）のできる方
E タイピング：スコア B 以上もしくは 90 文字以上 / 分
コールセンター・ヘルプデスクなどの経験者歓迎
電話対応・接客のご経験がある方歓迎
協調性のある方
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Why join Genpact?
· Lead AI-first transformation – Build and scale AI solutions that redefine industries
· Make an impact – Drive change for global enterprises and solve business challenges that matter
· Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
· Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
· Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
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