Job Description

社名
社名非公開

職種
運用、保守、監視、テクニカルサポート

業務内容
Become a vital voice for partners, resolving technical issues and shaping the future of a leading technology platform.■About the companyOur client is a global leader in technology, renowned for its innovative products and commitment to partner success. They foster a dynamic and collaborative environment where your expertise will make a significant impact.■Role & ResponsibilitiesYou will be the primary point of contact for Microsoft partners, providing technical support and troubleshooting issues related to the Partner Center platform. You’ll work autonomously, proactively identifying and resolving complex problems, and collaborating with internal teams to improve platform performance and partner satisfaction. You’ll enjoy the challenge of constantly evolving technical landscapes and making a direct impact on partner success.■Main tasks include・Provide reactive and proactive technical support to Microsoft Partners.・Manage and escalate Partner cases to Microsoft engineering teams as needed, ensuring prompt responses.・Collaborate effectively with partners and internal teams, demonstrating strong communication and problem-solving skills.・Identify and document recurring technical issues, contributing feedback for product improvements.・Maintain a high level of Partner Satisfaction (CSAT) and achieve low resolution/response times.If you are interested in this position, please apply now. We look forward to hearing from you!#LI-Hybrid

求められる経験
■Requirements
・3+ years of experience in technical support, technical consulting, or a related field.
・M365 technology and M365 Admin Centers expertise (L200-300 level).
・Strong knowledge of Azure Portal, Azure Active Directory, and Azure-Role Based Access Control (L200-300 level).
・Experience with Azure Active Directory Identity Management, including Security and Multi-Factor Authentication (L200-300 level).
・Excellent written and verbal communication skills, fluency in English (B2/C1 level preferred).
・Proven ability to manage complex technical scenarios and work autonomously.
・Experience resolving complex escalated cases with in-depth product knowledge is desirable.
・Microsoft Certifications related to M365 or Azure (AZ900) are highly desirable.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収800 ～ 1,200万円

賞与
-
雇用期間
期間の定めなし

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