Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Operations Support Services (OSS) is responsible for a wide range of key critical functions to ensure our Japan Global Banking Operations (GBO) and Bank of America Tokyo Branch teams can function day-to-day effectively and efficiently, ensure compliancy with key regulations and internal policies, and support local and regional management through key analysis of our processes and teams. This is a fast-paced role requiring not only to cover day-to-day operational tasks and processes of our OSS team as well as providing and facilitating support to our local and regional teams.

Responsibilities:

• Ensure our internal and external accounts/ledgers are properly reconciled and any outstanding items are identified and cleared on time
• Provide support for inquiries from both internal and external stakeholders through investigations of internal banking systems, data generation and analysis
• To generate auditor/client confirmations for their business transactions and account information with our bank
• Ensure intercompany-related charges are properly allocated and processed in timely manner
• Ensure bank’s systems and applications are properly used by users, provide technical/security administration (e.g. user creation/deletion, entitlement changes, frequent access/entitlement reviews)
• Manage third-party vendor relations for those being used by GBO in Japan
• Ensure proper governance over restricted accounts (e.g. dormant accounts)
• Conduct screening using our bank’s systems/applications/database to ensure proper checks are completed are in line with bank/regulatory requirements
• Work on data collation, preparation and submission of various required reports including internal management and non-financial regulatory reports
• Support various tasks as deemed necessary by team manager / department head to ensure smooth operations of Global Banking Operations (GBO) locally and regionally

Skills:

• Have a background working in the banking industry with good understanding of operational processes, local laws, rules and regulations, accounting, and products/services offered by banks to corporate and financial institutional clients
• Have excellent problem solving and logical thinking skills
• Must be highly motivated, proactive, quick learner and able to work independently, while being a team player
• Must be detail-oriented and proactively show ownership/responsibility of team’s processes
• Ability to communicate effectively (both written and spoken in English and Japanese) and to build strong working relations with teammates and key stakeholders
• Must be well-organized including being able to manage time effectively
• Have strong understanding of operational processes and risk control
• General PC, Windows, and Microsoft Office knowledge (Excel, Word, PowerPoint)
• Familiarity with non-financial regulatory reporting (NFRR) and technical background (security administration) would be preferable

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