Job Description
Duties - Receive and direct members of the public in person and over the phone to assist with requests for information
- Daily management of the patient record including:
- Filing
- Photocopying
- Scanning and quality assurance
- Chart location
- Chart pull
- Chart assembly
- Chart distribution
- Release of Information
- Key in, edit and proof-read correspondence requests and reports, using word processing software and computers. Health Information System (HIS).
- Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
- Collect payments
- collate documents for distribution, mailing and filing.
- Maintain and update manual or computerized filing, inventory, mailing and database systems.
- Open, sort and route incoming mail, manually or electronically.
- Send and receive messages using facsimile machines or electronic mail.
- Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
- Other duties as assigned.
Qualifications - Diploma in Office Administration and/or related experience, in a health-care-related environment.
- Medical Terminology
- Demonstrated basic knowledge and understanding of medico-legal aspects of chart completion as required by the Public Hospital’s Act
- Demonstrated proficient knowledge of SAH policies, i.e. patient confidentiality and privacy legislation
- Demonstrated proven excellence in customer service
- Demonstrated attention to detail
- Demonstrated problem solving and decision making skills
Experience - Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Viso
- Knowledge of hospital software applications such as Meditech Expanse EMR and Echart.
Ability - Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations.
- Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
- Ability to organize time effectively to perform the duties of the position.
- Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
- Ability to read, write and communicate to perform the duties of the position.
- Proficiency and accuracy in clerical tasks including data entry, keyboarding, filing systems, documentation etc.
- Proficiency in using telephone systems, laptop computers, video and phone conference equipment.
- Behaviour consistent with Hospital Mission, Values and Standards of Performance.
Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.
Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.
Job Tags
Part time, Work at office,