Job Description

Nuxalk Nation Health and Wellness Primary Care Director – Full Time Permanent Position

ORGANIZATION SUMMARY

The Nuxalk Nation Health and Wellness Department is committed to providing its members with safe, equitable, and community-based healthcare services grounded in Nuxalk culture and tradition.

POSITION SUMMARY

The Primary Care Director aims to improve access to primary health care services and traditional wellness services for the Nuxalk, Ulkatcho and First Nations people in a way that is culturally safe and closer to home. Working within an innovative and growing team-based care environment, the Primary Care Director is responsible for the effective and efficient clinical service functioning, including leadership and oversight to non-physician and non-nurse practitioner direct care service providers of primary care. With a strong view to providing access to culturally safe care closer to home for First Nations people and their family members, the team will provide access to western and traditional wellness services including mental health and substance use wrap around care. During the initial launch and development phase, the Primary Care Director will provide strong, creative, relational, and progressive clinical leadership to the growing clinical services team as we continue to expand both our existing services, as well as adding new clinical services.

Under the direction of the Nuxalk Health Director, this role will work in alignment with the Centre’s Governance model which includes the two local Nations, supporting the Centre’s priorities and service model goals.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Communicates program strategic direction incorporating First Nations Led Primary Care Initiative and local First Nations’ vision and values to ensure integration into practice by health and wellness services team members.
2. Using a two-eyed seeing approach, supports the design, implementation, and ongoing quality improvement of a culturally safe, sustainable, and successful team-based care service model that integrates both western and traditional approaches to health and wellness. This may include, but is not limited to collaboratively developing, evaluating, and refining team communication, leading regular team meetings or huddles and associated follow up, and developing and managing effective team workflows.
3. Leads, plans, develops, implements, and evaluates new or redesigned workforce plans, services and programs to support clinical improvement and service expansion priorities while ensuring alignment with other program operations and evidence-based practice protocols; incorporates change methodologies into the redesign of existing programs to transform service delivery, culture, and system structure when/where needed.
4. Leads development, implementation, management, and ongoing quality improvement of systems and processes to monitor and manage quality performance, critical incidents, and client complaints and concerns. Leads complaint and incident investigation, response, and team debriefing process as required.
5. Supports the development, monitoring and analysis of key performance indicators by acting as a resource in the application of quality improvement knowledge and expertise to the program.
6. Plans, manages, and evaluates clinical service operations including scheduling for planned absences, responding to unplanned absences, workload and performance monitoring and evaluation, and creating overarching clinical service delivery schedules and staff rotations based on operational requirements.
7. Manage accounts and access for Mustimuhw eEMR, the electronic medical record (eMR). As relevant to each clinical role, manage clinical staff accounts and access for applications including, but not limited to Pharmanet, Care Connect, SR Fax, Act as an expert resource for training, troubleshooting and coaching for clinical staff in the eMR and applications
8. Working with Nuxalk IT and FNHA support the transition from Mustimuhw cEMR accounts to MOIS eMR. As relevant to each clinical role, manage clinical staff accounts and access for applications including, but not limited to Pharmanet, Care Connect, SR Fax, Act as an expert resource for training, troubleshooting and coaching for clinical staff in the eMR and applications.
9. Ensure clinical record management and documentation practices that meet and exceed standards. This may include education and training on best documentation practice, chart audits, quality improvement and performance management.
10. Performs full scope of people management activities for clinical staff including recruitment, hiring, onboarding, performance management, and termination as required. Provides clinical supervision, mentoring and coaching, completes performance evaluations. Prepares, supports, or coordinates clinical staff development, learning plans, training, career development, and succession plans.
11. Supports the development and management of the clinical resources budget to complement strategic directions within existing fiscal Completes required reporting.
12. Identifies issues affecting clinical service and workflow implementation, and coordinates information from multiple sources to analyze and form a comprehensive perspective in order to revise goals and plans to reflect changing priorities. Presents options and recommendations to the Nuxalk Health Director, supports implementation of solutions.
13. Participates in the development, evaluation and refinement of tools and methods to improve efficiencies and effectiveness in service delivery, including clinical guidelines, policies, and standard procedures. Ensures clarification of roles, adherence to accreditation, regulation, and practice standards, and safe delivery of care.
14. Collaborates with internal and external stakeholders to exchange knowledge, and develop, manage and evaluate clinical programs considering cultural safety, client needs, service delivery interrelationships and service potential within a complex
15. Ensures the Nuxalk Health Director is informed and aware of significant risks, events and activities in the areas of responsibility.
16. Performs other related duties as assigned.

JOB SPECIFICATIONS

Education

• Bachelor’s Degree in regulated health profession such as Social Work, Nursing or related

Occupational Certification

• Current practicing registration in good standing with a British Columbia regulating

Experience

• 6-8 years of experience in working in a primary care setting, including 2-5 years of experience in a direct progressive supervisory/leadership capacity.
• Experience working with First Nations people and communities and providing culturally safe care.
• Experience in mental health and substance use is an asset
• Experience in financial and human resource management is an asset
• Experience working with Electronic Medical Records and encounter coding system is an asset

Knowledge

• Sound ability to practice using culturally safe and trauma-informed approaches
• Familiarity with the Declaration of the Rights of Indigenous Peoples Act (BC), the recommendations from the Truth and Reconciliation Commission, the “In Plain Sight” report, the national inquiry into Missing and Murdered Indigenous Women and Girls, and the impacts of these on health, health care and health care design for Indigenous people.
• Familiarity with Traditional Healing practices, customs, values and traditions of local First Nation.
• Ability to apply a two-eyed seeing approach to balance western and Traditional Indigenous worldviews in practice
• Knowledge of relevant socio-historical events relevant to First Nations in Canada
• Understanding of own intersectionality, power, privilege, and how these concepts may impact own work and perspectives
• Ability to apply critical reflection in practice
• An understanding of rural and remote communities and their inherent challenges and barriers
• Understanding and ability to practice with Nation based, community driven philosophy
• Knowledge of best practice standards and expectations for Registered Nursing and advanced practice as they relate to primary care
• Demonstrated knowledge and ability in clinical health care practice, education and program planning, development, implementation and evaluation.
• Strong comfort with learning new technology, and excellent computer skills
• Broad knowledge of legislation and government policies and procedures that relate to care

Salary: Starting at $80,000-$110,000 depending on experience

Please submit your resume and cover letter to Hannah Jones, se.assistant@nuxalknation.ca

Deadline to apply: This posting will be open until it is filled.

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