Job Description

Designated office:

Eastlink

6080 Young Street

Halifax, NS

This position is:

On-site - working all 5 days in the Office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Responsibilities:

• Maintaining Core Telephony Networks, Provisioning, Troubleshooting
• Core Telephony hardware and software installation and upgrades to core Elements
• Using trouble-shooting techniques to resolve problems on Eastlink’s

network Telephony.

• Working on special projects with other departments, including Internet,

Video, Packet Cable Operations, IT and Customer Solution Engineering to help

facilitate Eastlink’s growing network.

• Working closely with Provisioning on special Work Orders.
• Working with Tier 2 support teams on trouble tickets and the NOC on

network troubles, providing 3rd level support.

• Working with Network Engineering, identifying and alleviating traffic and

growth situations.

• Interfacing with client care in delivering customer’s Telephone services

over an SIP, TDM, UC and MS Teams

• You will provide leadership and direction when faced with network outages

and provide excellent problem solving skills and techniques during outages.

• After hours support for telephone products

Requirements:

• Graduate of a Bachelor’s Degree in Engineering or formal training in an

Electronics/Electrical Program from a recognizable institution and/or relevant

work experience

• Minimum of 4 years’ experience in Telephone communications or IP networking
• Experience with Metaswitch or Ribbon products preferred.
• Understanding of PRI, ISUP, SS7, Centrex and Residential phone services.
• Understanding of Packet Cable, SIP Peering, SIP Trunking for Business and

SIP Lines services.

• Working knowledge of IP routing protocols and familiarity with DOCSIS protocol and DSL Technologies.
• Experience with Cisco IP, Fixed Wireless, Packet Telephony, DSL, PON, CMTS and HFC networks.

Skills, efforts and attributes:

• Must have strong communication and interpersonal skills
• Willingness to learn and upgrade technical expertise
• Self-motivated and team player
• Ability to deal with internal peers and customers in a professional manner
• Vendor Engagement and escalation thorough technical understanding.
• Continuous improvement through departmental process creation/modification.
• Complete all assigned projects.
• Ensure all records are updated and/or corrected within our design archives.
• Ensure all notifications and Change Controls are updated and sent to the NOC.
• Customer focus/sense of urgency when working customer impacting issues.
• Work with Network Engineering on moves, additions, grooming and network build out.

Working conditions:

• Responsibilities are regular 40-hour week.
• Travel may be required on special project basis.
• Responsibilities also include working overtime and doing shift work as

required.

• Participation in the On Call rotation as required.
• A valid driver’s license and be bondable (reliability clearance)

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your careers started with us and stay with us, your journey begins here!

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