Job Summary:
Ideal job for candidates that have experience working for a Telecom company in the fixed-line process for any of the Telecom
companies. If you’ve handled customer issues related to Broadband/Fibre commissioning, No-Connectivity, Slow-Speed issues,
you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services.
Key Responsibilities:
∙ Review Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line
with order.
∙ Perform exception and escalation management tasks or actions including documenting and escalating as required to be able
to meet and deliver promised commitment timelines.
∙ Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and
external.
∙ Track, manage, and resolve all access related activities, milestones, & escalations.
Skills and Qualifications:
∙ Good knowledge of Telecommunications and familiar with working with ISP’s
∙ Good command over language/good verbal and non-verbal communication skills.
∙ Very good with Task management & attention to detail.
∙ Excellent computer system proficiency skills with working & navigating across multiple applications
Experience: Minimum experience of 4 years working at a ISP.
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