Job Description

Call Center Representative - Mandarin (Mandarin, French, English) - 查看下方的普通话版本
Say goodbye to storms and traffic jams... Join our remote work adventure with SuperMedic.ca!
Work from the comfort of your home, anywhere, anytime, while making a meaningful impact in the healthcare industry!

Who Are We?
SuperMedic.ca is a Canadian leader in first aid equipment distribution and training for over 30 years. We help businesses meet safety standards by providing high-quality products and expert advice.
We are also the only company offering first aid courses and customer service in Mandarin, allowing the Chinese-Canadian community to receive essential training in their language.

Why Join Us?
At SuperMedic.ca, we embrace a "work hard, play hard" culture. Enjoy the benefits of remote work with a 4-day work week and Fridays off!
Additionally, we now work with an AI-assisted contact center, an innovation that simplifies daily tasks and makes work more enjoyable.

What We Are Looking For
After 30+ years of success, we’re looking to hire an employee fluent in Mandarin, French, and English. If you love communication and are comfortable turning conversations into sales from home, you are the one we need!

Ideal Profile:

• Achieve sales objectives
• Excellent communication skills
• Skilled negotiator, results-driven
• Fluent in French, English, and Mandarin (French is an asset)
• Minimum one year of experience in customer service or tele-sales

Our Benefits:

• Remote work: Monday to Thursday, 8:00 AM to 4:30 PM
• AI-assisted contact center: simplifying interactions and improving daily comfort
• Free first aid training
• Discounts on all our products and services
• Performance bonuses
• A motivated team with over 30 years of experience

Join SuperMedic.ca!
Be part of a company that saves lives with its products and allows your community to receive vital services in their native language.

In Mandarin (中文):

呼叫中心代表 - 普通话 (普通话、法语、英语)
告别风雨和交通堵塞... 加入我们的远程工作冒险，与 SuperMedic.ca 一起工作！
在家办公，您可以在任何地方随时随地工作，同时对医疗保健领域产生影响！

我们是谁？
SuperMedic.ca 是一家加拿大领先的公司，专注于急救设备的分销和急救培训，已有30多年的历史。我们帮助企业遵守安全标准，提供优质的产品和专家建议。
此外，我们是唯一一家能够用普通话提供急救课程和客户服务的公司，使华人社区能够在他们的母语中接受重要的培训。

为什么选择我们？
在 SuperMedic.ca，我们提倡 "努力工作，快乐玩耍" 的文化。享受远程工作的优势，每周工作四天，周五自由安排时间。
此外，我们现在配备了人工智能支持的客户服务中心，这一创新极大地简化了日常任务并提高了工作舒适度。

我们在寻找什么？
经过30年的成功发展，我们希望招聘一名能够讲普通话、法语和英语的员工。如果您喜欢与人沟通，并且能够在家中舒适地将对话转化为销售，那么您就是我们要找的人！

理想的候选人：

• 达成销售目标
• 出色的沟通技巧
• 熟练的谈判技巧和以结果为导向的思维
• 流利的法语、英语和普通话 (法语是一个加分项)
• 一年以上客服或电话销售的经验

我们的福利：

• 远程工作：周一至周四，工作时间为8:00到16:30
• 人工智能支持的客户服务中心：简化互动并提高日常舒适度
• 免费急救培训
• 所有产品和服务均可享受折扣
• 绩效奖金
• 一个拥有30多年经验的优秀团队

加入 SuperMedic.ca！
成为一家通过产品拯救生命的公司的一员，让您的社区能够以母语获得至关重要的服务！

如果需要其他调整或补充，请告诉我！

Requirements

Prerequisites: - 查看下方的普通话版本

English

• Sales or Customer Service Experience : At least 1 year of experience in a sales or customer service role, including handling customer objections and closing sales.
• Excellent Communication Skills : Ability to communicate effectively and clearly, both verbally and in writing. Proficiency in French and English is required, particularly for serving customers in the Maritimes.
• Results-Oriented : Demonstrates commitment to meeting weekly and monthly sales goals. Ability to work under pressure to meet and exceed targets.
• Skilled Negotiator : Capable of negotiating effectively to close sales and address customer needs.
• Resilient and Motivated : Ability to handle adversity, maintain a positive attitude, and persevere in the face of challenges. Willingness to exceed expectations to achieve goals.
• Sharp Business Acumen : Understanding of business practices, including identifying sales opportunities and confidently offering products and services tailored to customer needs.
• Comfortable with Remote Work : Proficiency in using remote collaboration tools and technologies. Ability to work independently and manage time effectively.
• Willingness to Learn : Initial training and a commitment to ongoing learning are necessary to stay updated on the latest first aid products and practices.

Mandarin (中文)

工作要求：查看英文版请见上方

• 销售或客户服务经验 : 至少 1 年的销售或客户服务经验，包括处理客户异议和促成销售的能力。

• 卓越的沟通技巧 : 能够有效地进行口头和书面交流。职位要求掌握法语和英语，尤其是针对马里蒂姆省的客户。

• 以结果为导向 : 展示对每周和每月销售目标的承诺，并能在压力下工作以达到并超过目标。

• 熟练的谈判技巧 : 能够有效谈判，完成销售并满足客户的需求。

• 有韧性且充满动力 : 能够应对逆境，保持积极态度，并在面对挑战时坚持不懈。愿意超越预期，以达到目标。

• 敏锐的商业意识 : 理解商业惯例，包括识别销售机会，并有信心提出满足客户需求的产品和服务。

• 熟悉远程工作 : 熟练使用远程协作工具和技术，能够独立工作并有效管理时间。

• 愿意接受培训并持续学习 : 初始培训以及持续学习的意愿是必要的，需跟上急救产品和实践的最新动态。

Benefits

English - 查看下方的普通话版本

• Work comfortably from home during daytime hours (8:00 AM to 4:30 PM)
• 100% remote work
• Access to telemedicine/telepsychology and an Employee Assistance Program (EAP)
• Four-day workweek (Monday to Thursday)
• Team collaboration in a virtual workspace with motivated and engaged colleagues
• Performance bonuses
• A fun and dynamic team culture
• First aid certification (provided if not already obtained)
• Employee discounts on all products and services
• Company preferred shares and dividends available with years of service

Mandarin (中文)

福利：查看英文版请见上方

• 在家舒适地工作，日间班 (8:00 - 16:30)
• 100% 远程办公
• 提供远程医疗和心理支持计划
• 每周四天工作制 (周一至周四)
• 虚拟团队合作，充满动力与活力
• 绩效奖金
• 和一个喜欢一起玩乐的团队合作
• 获得急救认证 (若尚未获得，我们将提供)
• 员工在所有产品和服务上享受折扣
• 年资越久，越有机会获得公司优先股和分红

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