Job Description

◆Duties Include
・Responding to customer inquiries in Malay and English
・Coordinating with different teams and departments (when necessary) to answer customer
questions and solve customer problems
・Supervising part-time operators
・Other related tasks(Translation, etc.)

◆Example Day at Work
9~10 Morning routine: Get coffee, greet other employees in the office, check personal tasks
or internal company messages from the day before.
10~12 Catch up: Handle outstanding inquiries that came in overnight from customers
12~13 Lunch Break (Enjoy eating outside the office or bring lunch to eat in ZenGroup's cafeteria space)
13~14 Task Collaboration: Contact logistic center or export team regarding inquiries about outstanding shipments. Help other departments with minor tasks like translations for web banners when needed.
14~17 Focus block: Continue handling questions and concerns from customers or answer inquiries in other languages E.g. Japanese
17~18 Wrap up: Clean up your work space, Check for any remaining urgent tasks, and answer any questions before going home for the day.
◆Personality
・Independent Mindset: A self-starter with strong communication skills, prior office experience, and a positive attitude towards their work.
・Team Oriented: Someone who values teamwork and recognizes the importance of collaboration in achieving shared goals.
・Computer Savvy: Someone comfortable using computers for work-related tasks and eager to learn new skills and software to improve efficiency.
・Global Perspective: Someone who enjoys working in a professional setting with individuals of diverse ages and nationalities.

◆Must-Have Skills
・Native Bahasa Malaysia
・Business Level English (TOEIC 800 or above) *Test not required
・Business Level Japanese(JLPT N2 or higher)*Test not required

◆Preferred Skills
・Translation Experience
・Experience working in small to medium-sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Other language skills
1Resume Screening (1-3 days)
↓
2 First interview - HR team (60mins) + 7-question Logic test (30mins), Customer support
test (45mins)
※Logic test excluded for online interviews
↓
3Second interview - Customer support team (60mins) + Translation test (30mins)
※In the case of first interviews being online, logic test will be conducted
↓
4Third interview with HR team (60-90mins) + Company culture test ( 2 days)
↓
Hiring Decision

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