Job Description

Job Description:

Staff members in this sub-family apply technical knowledge and skills in support of library services and information management.

Job Responsibilities:

• Responds to inquiries via telephone, email, live chat and in person that require advanced knowledge of library procedures, resources, operations, and policies.
  
• Supervises, trains, and/or directs the work of classified and/or student workers.
  
• Performs job responsibilities within guidelines of normal practice, but often requires independent priority setting and judgment.
  
• Utilizes specialized tools, software, and databases to perform tasks or assist customers.
  
• Creates and updates complex data in library and/or University databases and troubleshoots and resolves problems within guidelines of normal practice. Oversees functional operations of a service and/or service point including troubleshooting and resolving problems within guidelines of normal practice. Troubleshoots issues and resolves problems.
  
• Advises internal and external customers on procedural matters within established protocols and responds to complex questions from internal and external customers within established protocols.
  Department Specific Job Description:
  This position oversees the Alden Library multimedia center, supporting student creative media creation by providing expertise on the use of relevant software and hardware. This position will provide consultations and create instructional website content and video tutorials to assist students who wish to leverage the Libraries' creative media tools in support of their studies. In addition, this position will support the second and fourth floor services desks and collaborate with library staff to study, analyze, and continually improve the user experience of library spaces, both physical and online, as well as relevant library services and communications. This position also supports the creation of content for online library support and instruction, including web pages, guides, and video tutorials.
  Department Specific Job Responsibilities:
  Provides oversight of the multimedia center and provides support for student creative media creation, including but not limited to presentation design; podcast creation; audio editing; video editing; image creation and editing.

• Provides expertise, consultations and other support to library patrons in using creative media software applications including but not limited to the Adobe Creative Suite (Premiere, Photoshop, Illustrator, InDesign), iMovie, Audacity, Garage Band.
• Provides support to end users with multimedia computer hardware, including Apple and Windows computers, scanners, and printers.
• Hires, trains, schedules, and supervises student multimedia peer tutors.
• Identifies and engages with professional development to continually improve expertise and current knowledge in creative media applications and technologies.
• Monitors and reconciles the student employee budget.
• Designs and delivers multimedia workshops and creates end-user guides and video tutorials to support students in using multimedia software and applications.
• Partners with library colleagues, OIT , Library IT, and other partners to continually improve multimedia spaces, equipment, and services to align with user expectations and trends.
• Provides individual consulting and troubleshooting to library users who need assistance in using specialized software and hardware.
• Provides training to service desk colleagues and student employees to equip them with a working knowledge of multimedia applications.
• Participates in departmental work to measure the user experience for patrons in library physical spaces as well as users of our online resources.
• Works with departmental colleagues to improve user experience for both online and physical services and spaces.
• Partners with colleagues to continually improve customer services at all patron access points. Communicates and collaborates with library colleagues on user studies.

Delivers excellent customer service in support of information seeking and research skill development via in-person and online services. Works with colleagues to ensure welcoming, accessible, and user-focused library services and study spaces.

• Assists library visitors with directional, research, circulation, and technology questions in-person, via chat, and on the telephone, referring questions to subject matter experts as appropriate.
• Works directly with other User Services staff members to provide services at Alden Library's 2nd or 4th floor service desk during open hours.
• Assists library users at the service desk and via online chat up to 25 hours/week.
• Develops and maintains knowledge and search skills to best help patrons with finding information and navigating library resources.
• Communicates with supervisor and colleagues to ensure consistent delivery of services and safe study spaces across all open hours.
• Provides functional supervision of student employees while staffing the service desk.
• Serves as essential staff to maintain library operations during campus emergency closures.

Collaborates with departmental and library colleagues, as well as other partners, to create general library instructional content for end-users including web pages, FAQs, and video tutorials. Creates instructional and wayfinding signage, graphics, and media to facilitate end-user navigation in the library's physical and online spaces. Communicates and collaborates with UCM and Library Administration to ensure brand and design consistency.

The successful candidate should have an affinity for becoming skilled with using unfamiliar technology. An aptitude and initiative to secure other skills through self-learning, training, and own research with a mindset where they are capable and enjoy troubleshooting. Ability to communicate, listen and assist students and patrons in formal and informal settings.

Minimum Qualifications:

Extensive experience in libraries/museums and advanced understanding of library/museum policies and procedures typically obtained by a high school degree and a minimum of 3 years of related library experience. An equivalent combination of education, training, and experience is acceptable.

Specific knowledge, certifications, and licensure will apply at the position level.

Preferred Qualifications:

Bachelor's degree

Planning Unit: Library

Department: Library

Applicants may contact this person if they have questions about this position: Chad Boeninger, Head of User Services, boeninge@ohio.edu

Employment Type: full-time regular

Advertised Salary:

AFCSME 3200|14| $16.84 – $21.48 per hour and is accompanied by our generous university benefits such as tuition for self and dependents, a comprehensive insurance package (including but not limited to health, prescription, vision, dental, and life insurance), an excellent retirement plan including company contributions, parental leave, adoption reimbursement, and more.

About Ohio University

Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit

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Job Tags

Hourly pay, Full time,

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