Job Description

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 240,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. 

This role belongs to our German subsidiary Wipro Technologies GmbH with a headquarter in Frankfurt. This role is open for all locations in Germany.

*** Please describe the nature of the project in 2-3 sentences ***

Mandatory skills:

1. Onsite Infrastructure Support (Windows Servers administration)
2. Azure Identity Management Specialist

Optional skills: (added advantage)

1. Audiovisual (AV) Support Technician
2. Azure Basics

Your working area & responsibilities

1. Onsite Infrastructure Support:

• Provide smart hands support for customer facing ” Experience Centers” 'Core' Network and Compute Infrastructure.
• Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
• Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
• Oversee network configuration, maintenance, and troubleshooting.
• Ensure operational health of EC server room infrastructure during business hours.

1. Experience Environments

• Manage deployment and support of onsite experiences & demos.
• Conduct daily checks and walkthroughs of demo environments.
• Provide technical support for presenters, account managers, customers, and EC staff.
• Maintain an active inventory list for tracking of all experience/demo assets
• Administer local EC Azure Sub Resources and Subscriptions.
• Support centralized solution delivery projects and automation.
• Act as the local Technical SME for the Experience Platform catalogue of demos.
• Create and manage Azure environments for Hybrid Cloud engagements.

1. Customer demos/Events and Engagements:

• Provide support for EC attendees and presenters during customer visits/ events.
• Coordinate technical guidance and device configuration for events.
• Provide on-site technical support and device inventory management during events.

1. Technology Asset & Security polices Lifecycle:

• Manage warranties, RMA processes, and equipment repairs.
• Make recommendations for technology improvements and equipment purchases.
• Ensure continuous improvement of operational processes and technology solutions.
• Coordinate recycling of old equipment per Microsoft standards.
• Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.
• Manage downtime scheduling and direction of suppliers for device servicing and repairs.

1. Readiness EC demo rooms with Audio and Video working condition:

• Operate and maintain AV equipment in meeting rooms and theatres.
• Coordinate repairs and preventative maintenance for AV systems.
• Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
• Assist in meeting room setup, support, and refresh projects.
• Provide consultation and maintain AV room inventory hygiene.

Datacenter - Wintel Stack

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