Job Description

We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Please note that only resumes submitted in English will be considered for review - Fully remote role.

Position : CUSTOMER SUPPORT REPRESENTATIVE

Work Schedule : Flexibility to work rotational shift
Pay Range : up to USD 800/month with potential increase after 3-6months ​​​​(The final offer is at the client's discretion and will be based on the candidate's skills and years of experience.)
Client recruitment process: 2 client interviews

CLIENT OVERVIEW We’re a next-gen crypto-powered platform offering fast, secure, and transparent online gaming. From sports betting to casino games, we deliver instant payouts, exciting promotions, and a user-first experience built for modern players.

ABOUT THE ROLE
We’re looking for experienced Customer Support Representatives to provide fast, accurate, and friendly support to users of our crypto casino and sports betting platform. You’ll handle inquiries across live chat, email, and community channels, ensuring a seamless experience for our global player base.

RESPONSIBILITIES:

• Respond to user inquiries in a professional, friendly, and accurate manner via live chat, email, and Telegram (or similar)
• Resolve issues around bonus redemptions, bet disputes, payouts, and technical account concerns
• Maintain up-to-date knowledge of our products, promotions, and platform features
• Escalate complex issues to relevant internal teams for resolution
• Ensure speed, accuracy, and tone of support meets or exceeds service level standards
• Collaborate with your team to provide seamless 24/7 coverage and maintain shift logs
• Contribute to the continuous improvement of internal support processes and FAQs

  QUALIFICATIONS:

• 2+ years in a customer support or live chat role
• Excellent written and spoken English communication skills
• Quick thinker with the ability to multitask and prioritize in a high-volume environment
• Strong problem-solving skills and attention to detail
• Flexibility to work nights, weekends, and rotating shifts

PREFERRED BACKGROUND
We strongly prefer candidates with experience in iGaming, crypto casinos, or sports betting support. Familiarity with platform mechanics, player behavior, and industry best practices will give you a distinct edge.

BONUS SKILLS (NICE TO HAVE)

• Experience with customer support platforms like Zendesk, Intercom, Freshdesk, etc.
• Understanding of Web3, crypto wallets, or blockchain-based platforms
• Experience moderating or supporting communities in real-time via Telegram, Discord, etc.

WHY JOIN US

• Work at the intersection of crypto, sports, and iGaming
• Be part of a fully remote, global team
• Join a fast-growing startup with room for advancement
• Help shape the future of player experience in a next-gen gaming platform

 

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When applying for this position, please complete the following:

1 - Video Introduction Submission

Record a short video (maximum 3 minutes) using Loom or Vimeo, answering these questions:

• Tell us a bit about yourself.
• Describe your relevant experience for this position.
• Why would you be a great fit for this role?

2 - Typing Test

• The passing score is a minimum typing speed of 40 words per minute (WPM).
• Before taking the final assessment on Somewhere’s typing test, we highly recommend practicing with other online typing tests, as you will have only one attempt for this application.

Please ensure both requirements are completed before submitting your application.

Job Tags

Remote work, Worldwide, Shift work, Night shift, Rotating shift, Weekend work,

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