Job Description

Since 1998 , we've been on a mission to reshape how players interact with their favorite games , growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries . 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As a Content Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮

What are we looking for? Our Content Moderator has a knack for the following skills:

Communication:

• Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
• Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.

Analytics:

• Audit and assess interactions, ensuring they are rated accurately based on their severity level.
• Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.

Leadership:

• Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.
• Accountability and responsibility, taking ownership of assigned tasks and delivering results.
• Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.
• Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.

Business:

• Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
• Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.

Requirements

You'd be a great fit for this role if you have:

• Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.
• Mastery in C1-C2 level Italian language proficiency.
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• Ability commute to our Tokyo office as needed: 9F, Asahi Seimei Daitabashi Bldg 1-22-19 Izumi, Suginami, Tokyo, 168-0063

Nice-to-haves:

• Experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time.

Benefits

• Fixed term contract (契約社員)
• Commuting Allowance : Up to ¥30,000/Month
• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Referral program
• Medical check-up
• Company Events

Working hours and days off

• Working hours: 1 hour break and 8 hours of work
• Days off: 2 days off a week based on shift schedule, national holidays

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