Job Description

Summary
The IT Support Technician I will provide first-line technical support, assist with office administration, and manage IT equipment logistics. Responsibilities include troubleshooting hardware/software, maintaining IT assets, and ensuring smooth operations. The role follows established procedures with normal supervision but requires problem-solving, attention to detail, and multitasking. Familiarity with Avetta corporate wide applications is required, with opportunities to improve processes and enhance IT efficiency.
Essential Duties And Responsibilities
Provide first-level technical support for hardware, software, and network issues ensuring all new hires have fully operational hardware from day one.
Set up and configure desktops, laptops, and mobile devices.
Install and update software applications.
Maintain accurate asset (Hardware/Software) inventory and assist with ordering equipment.
Assist with onboarding by setting up workstations and accounts.
Coordinate with building security for existing/new hire employee access badges.
Support basic printer, copier, and scanner troubleshooting.
Maintain and update IT documentation.
Manage meeting room equipment, setup, and troubleshooting. Support scheduling.
Receive, inspect, and log incoming IT equipment and office supplies as needed.
Prepare and package outgoing shipments with proper labeling and tracking, coordinating with shipping carriers for pickups and deliveries.
Maintain an organized inventory of IT and office equipment.
Coordinate with vendors for office equipment repairs.
Troubleshoot and escalate complex IT issues.
Ideal Experience
0-3 years of experience in IT or a related field.
Basic knowledge of computer hardware, software, and networking.
Strong troubleshooting, organizational, and problem-solving skills.
Preferred Qualifications
Ability to handle shipping tasks, including lifting moderate-weight packages.
Excellent communication and customer service skills.
Experience with Windows, Mac, and Microsoft 365 is a plus.
Certifications (preferred): CompTIA A+, Network+, Security+, Cloud+, Okta, Talkdesk, Microsoft, HDI.
Ideal Education & Training
Certifications (preferred) in one or more of the following: CompTIA A+, Network +, Security +, Cloud +, Okta, Talkdesk, Microsoft, HDI
0-3 years of experience working in information technology
Experience taking ownership of a given responsibility, improving it, and reporting on it.

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IT Support Technician I Job at Avetta, Calgary, AB

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