Job Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

Job Description

This position will work as part of an experienced team in a fast-paced exciting environment and will be responsible for installing and maintaining computer hardware, software, networks and phone systems, including handsets and mobile phones. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide clients with onsite and remote support services for hardware or software problems
• Configure and install new equipment including computers, desk phones, mobile devices, other internal hardware and systems.
• Provide support on the following technologies:
  • Microsoft Office suite
  • Windows Desktop Systems
  • Email services
  • Network and wireless access
  • Point of Sale systems
  • Printers
  • Mobile technologies
• Troubleshoot networking related issues and user issues as required.
• Ensure backup software is working properly and address issues as required.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Typically requires completion of post-secondary education in Technology or related discipline, plus a minimum of 1-3 years of IT related experience, or an equivalent combination of education and experience.
• Exceptional communications skills, both verbal and written.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong interpersonal skills and ability to excel in a team environment.
• Superior customer service skills and positive attitude.
• Desire to learn new technologies, processes and take on new challenges.
• Ability to work on an on-call rotation.
• Knowledge of Network administration
• Must have a valid driver’s license as travel between locations is required.
• Successful completion of a criminal background check required.

Work & Sensory Environment:

• May be required to sit for long periods of time at workstation.
• Providing service to several people or departments, working under many simultaneous deadlines.
• Possible exposure to eye strain from computer terminals.
• Exposure to stress caused by open office noise and crowded conditions.

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

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