Job Description

JOB OVERVIEW

The IT Specialist is responsible for helping users with any technical challenges they may experience, troubleshoot, and provide guidance. This role provides exceptional user experience and support to fellow team members supporting the organizations vision of being #1 to its employees and customers. We are looking for someone that is eager to continue their career in the IT field, that is a strong communicator, detail oriented, and a team player.

KEY RESPONSIBILITIES

§ Administration, installation, configuration and technical support of company IT requirements, including end user hardware/software, network devices, telecommunication (office and cellular phones), IOT devices, printers/copiers/scanners, AV equipment

• Perform all functions and responsibilities in conjunction with company policy and procedure
• Provide technical support for all employees of the company
• Coordinate with third party vendors for escalated support issues
• Provide user support for business line applications including Microsoft 365
• Assist with the administration, monitoring, maintenance, connectivity and operations of servers, firewalls, routers and switches across all physical and virtual locations
• Administer IP phone systems, cellular MDM, physical access control, video surveillance, and print servers
• Complete network cyber security tasks including management and incident response of anti-virus/malware, anti-spam/phishing systems
• Maintain an inventory of installed software, hardware and licencing
• Administration of user accounts and access control, based on company policies
• Complete the implementation of various hardware and software upgrades including equipment refresh and application version upgrades, windows updates and other patches as required
• Assist with user training and the creation of instruction manuals
• Refer to and update internal IT documentation and setup guides
• Support web activity and applications
• Provide after hours IT support for critical issues and business needs
• In accordance with company policy/ESA; overtime, work outside of regular hours, and being on call may be required at the discretion of the company
• All other duties as assigned

Requirements

• Post secondary education in Information Technology
• A minimum of 3-5 years of experience in a similar IT related role
• Knowledge of IT operating systems and server application environments including Windows, Windows Server, Active Directory, Microsoft 365, Azure, Helpdesk Ticketing

• Extensive experience with Cybersecurity, Firewalls along with Hands-on experience installing IT hardware and software
• Experience with these technologies considered an asset: Lenovo Hardware, VMWare, Sophos Security and Network, Aruba Network, HPE Server Hardware, OpenEye Video, Virtual Keypad Access Control, Microsoft Dynamics NAV, Microsoft Dynamics 365 CRM, Atera, SolidWorks
• You have a get it done attitude and are skilled at removing barriers
• You operate with a team spirit, not with ego; you want everyone, including yourself, to do their best work; you see your success as dependent on the success of the team
• You have the ability to think beyond the needs of the customer to drive business success
• You are able to adjust quickly to changing priorities and conditions, cope effectively with complexity and change, quickly understand and absorb new information and respond appropriately
• You are a straight shooter who gets to the point and can clearly communicate in both oral and written form

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