Job Description

Are you seeking a career opportunity within a rapidly expanding organization? CanadaOne Auto is a dynamic retail organization that is privately owned and headquartered in Edmonton with top-line sales revenue in the billions primed for substantial growth in the coming years. Over the past couple of years, CanadaOne Auto has undergone remarkable expansion, nearly doubling its presence with locations spread across Canada. Our strategic vision involves further growth through targeted acquisitions nationwide in the near future. Boasting a workforce of 3,000+ employees and with ambitious growth on the horizon, CanadaOne Auto is actively searching for a Help Desk Analyst.

We are looking for someone who possesses extraordinary customer service skills and who is passionate about going the extra mile for our customers. It’s about going outside the box and beyond, to address the issues and find the champion solution.

WHAT YOU’LL GET:

CanadaOne Auto will provide you the opportunity to contribute to a fast-growing company that provides a competitive salary, benefit plan, and the opportunity to grow your career in a supportive team-oriented environment. If working in a diverse team and having the ability to learn new skills while expanding your career path sounds like the role you have been searching for then submit your resume today!

• Full-time employment Monday to Friday
• Benefits
• Paid time off
• Employee purchase and service program

MUST HAVES:

• 2 + years’ experience working in an IT Help Desk role
• Proven customer service skills
• Proficient knowledge and experience to provide support/troubleshooting and apply diagnostic utilities to aid resolution
• Proficient in M365 Administration (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive, Forms, Flow, Power BI, Power Platform, Dynamics), Microsoft certification an asset.
• Experienced working in a Cloud-based environment.
• Willingness to take ownership of issues
• Proven working experience in desktop-level support, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Solid ability to coordinate with multiple teams to deploy solutions to different environments and escalate problems (when required) to the appropriate technicians for resolution
• Excellent interpersonal and communication skills with the ability to interact with different levels and types of users
• Comprehensive knowledge of IT Ticketing Systems
• Excellent analytical skills, critical thinking, and problem-solving ability
• Knowledge of and ability to adhere to privacy legislation and other guidelines and regulations
• Current certification in CompTIA A+ is a definite asset
• Post-secondary Degree/Diploma in relevant field or equivalent education/experience
• Valid driver's license
• Knowledge of the automotive industry and their systems (CRM’s and Auto ERP) would be considered an asset
• A clear Criminal Record Check will be required for this position

Qualified applicants are invited to apply with resume and cover letter.

CanadaOne Auto  is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 705-735-8895or  hr@canadaoneauto.com to make your needs known in advance.

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