Job Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• Hybrid work options may be available.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written)

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Office Manager, the IPP Administrator handles the Mechanical Breakdown Policies/Contracts where the premium is financed through Millennium Insurance Corporation (MIC) rather being included in the vehicle financing. This includes registering the Policy/Contract in the Company's AS400 database, managing the recurring monthly payments, and sending Policies/Contracts for cancellation for non-payment.

Essential Responsibilities:

• Provide information to customers in a positive and professional manner regarding their monthly payments, coverage, expiry and transferability of their Mechanical Breakdown Policy/Contract via email, telephone, mail or in-person.
• Provide information to dealerships regarding vehicle eligibility, and plan term eligibility.
• Log information on calls received and maintain detailed and accurate records.
• Register Policies/Contracts in our in-house database system under strict time constraints.
• Register and manage recurring monthly payments in our bank or credit card system under strict time constraints.
• Provide Accounts Payable with reports to issue commission to dealerships for the registered Policies/Contracts.
• Respond to dealership inquiries regarding their commission.
• Record returned monthly payments on the customer's file and notify the customer by letter of the action to be taken due to the returned payment.
• Submit Policies/Contracts for cancellation due to non-payment.
• Maintain positive work relationships not only within the Department and the Company but also with our dealerships and customers.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Basic/introductory accounting would be an asset.
• Experience and preferred skills.
• Customer service experience.
• Strong written and verbal communication skills.
• Detail orientated with the ability to multi-task in an organized manner.
• Proficient in Microsoft Word and Excel / keying skills of 50+ wpm.
• Positive attitude and ability to work within a team.
• Strong time management skills.

Thank you for considering our organization.

There will be a French and English assessment as a part of the recruitment process for eligible bilingual candidates.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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