Job Description

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now! Responsibilities:

• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Demonstrate accuracy in processing client policy modifications based on the data given
• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
• Maintain a record of customer interactions and follow up on their experience with our organization
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions

Qualifications:

• You must have previous customer service experience for this position
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• Basic knowledge of insurance policy procedures and schedules is preferred
• Must have high school diploma or GED equivalent
• Excellent active listening, interpersonal, and communication skills

About Company: We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team. About Our Agency: Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Our office is located in Suwanee.We have over 25 years of combined insurance experience in our office.Additional languages spoken: Spanish.If you want a career, not a job, then we encourage you to apply.

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