Job Description

Job Summary

The successful candidate will be responsible for the efficient installation, operation and maintenance of computer systems for an enterprise mission critical data center, including efficient and strategic completion of preventative maintenance, work requests and responses to day to day operational activities on a 24hr X 7 day rotation. 

Personnel will provide the support necessary to complete electronic hardware installations within Data Centre cabinets, including some cabling requirements, management module configuration and troubleshooting using a Remote Operations Model. The incumbent will assist in the execution of tasks in highly sensitive computing environments, as well as provide general supervision of vendors and the operation of building systems, including various computer and network hardware.

The individual will be a primary contact for all client, security and operational engagements between the hours of their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed.

Job Description

What will you do?

• Assist with ongoing issues with day to day operations by responding to Incident engagements, audit requirements and process documentation 
• Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations 
• Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues and perform diagnostics 
• Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required. 
• Communicate with other technology platform clients to determine client demands and assist with various vendor equipment 
• Participate in checking and monitoring of control room operations, building systems and assist with preventative maintenance duties 
• Assist with documentation and policy creation. Coordinate and attend training sessions as required 
• May be only IT staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority /emergency situations (including extreme weather and/or overtime type assignments)

What do you need to succeed? Must have

• High School Diploma or GED equivalent
• Experience with Computer Operating Systems, Software and Hardware
• Physical requirement to include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs, of equipment (computer systems, tools, ladders) and ability to safely use lifting devices
• Able to work on a 24hr X 7 day rotation

Nice to have

• Trade certificate and other technical training would be considered an asset
• Information Technology certifications including ITIL, Network+, A+, CCNA
• Experience with HVAC, chillers and electrical and mechanical components
• Possess and maintain a valid driver’s license and good driving record with periodic checks

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.   
• Leaders who support your development through coaching and managing opportunities.  
• Ability to make a difference and lasting impact. 
• Work in a dynamic, collaborative, progressive, and high-performing team.   
• Flexible work/life balance options 
• Opportunities to take on progressively greater accountabilities.   
• Participation with implementations of new and emerging technologies 
• Partaking in new learning opportunities and upskilling

#LI-HYBRID

#LI-POST

Job Skills

Communication, Computer Operations, Customer Service, Data Center Administration, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, Hardware Installations, System Integration Testing (SIT), Technical Troubleshooting, Time Management

Additional Job Details

Address:

1 CRANE AVE:STRATFORD

City:

STRATFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-24

Application Deadline:

2025-03-21

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Job Tags

Full time, Remote job, Relief, Flexible hours, Shift work,

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