Implementation Consultant Job at Fidel Consulting KK, 東京都

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  • Fidel Consulting KK
  • 東京都

Job Description

Appealing Points:
  • Bilingual, Cross-Cultural Opportunity: Work in a dynamic, bilingual environment requiring both Japanese and English, providing a unique opportunity to bridge global teams and deepen cross-cultural communication skills.
  • End-to-End Project Involvement: Play a critical role throughout the project lifecycle—from requirements gathering and platform configuration to training, QA, and UAT—offering comprehensive exposure and hands-on experience in Contact Center implementation.
  • Industry-Relevant Expertise: Leverage and grow your domain knowledge in Contact Center and Telephony systems within the fast-evolving Contact-Center-as-a-Service (CCaaS) space, gaining expertise in a high-demand industry.

Annual Salary : 5 million and above

Qualification :

  • Implementation Consultant for Contact-Center-as-a-Service
  • Japanese and English language skill is must
  • Contact Center & Telephony Domain expertise
  • Contact Center Implementation and Support experience
  • Participates in requirements discovery sessions.
  • Platform and configuration consultancy. 
  • Mapping of Customer use cases and business requirements to product capabilities. 
  • Build Training Schedule and deliver sessions. 
  • Build Platform Configuration.
  • Lead IC will act as the single point of contact (SPOC) for technical progress and demonstration of configured products. 
  • Perform QA, testing and UAT. 
  • 3 - 5 years

Japanese languages : Business-level Japanese and business-level English required..

About Company

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area

Job Requirements: Japanese JLPT N2, English 2, CCaaS, Perform QA, testing , UAT, Support , Implementation Consultant

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