Job Description

Description

• Luxury Guest Experience: Uphold the highest standards of personalized service, ensuring every guest experience is memorable and reflective of the hotel's values and the five diamond standards. Must have expert knowledge of the luxury market to ensure the hotel is meeting global expectations.
• Upholding Values: They ensure guests come first. Their values are making lasting memories, ensuring exceptional service and a sense of pride in what they do. The successful candidate will embody these values. The Hotel manager should lead and motivate the staff to make personalized experiences for our guests, ensure all service from dish presentation in the restaurnat to check-in at the Front Desk is exemplary. 
• Strategic Leadership: Develop and implement strategies to enhance the hotel’s reputation, revenue, and operational efficiency.
• Departmental Overview: Lead the Executive team to success with a participative leadership style: be readily available to communicate with each member, coordinate the operation of each department and assist in identifying problems and solutions. Guide the leadership team in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
• Team Development: Recruit, mentor, and lead the next generation of hospitality leaders to succeed. Utilize inspirational leadership to create a sense of loyalty to the hotel in order to reduce turnover and increase morale.
• Operational Management: Oversee all aspects of hotel operations, including rooms, food and beverage, spa, and events, ensuring seamless daily operations.
• Financial Oversight: Target driven-individual with a background in revenue management, strong ability in enhancing sales. Oversee the overall strategy, performance and profitability of the property. Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
• Brand Representation: Serve as the face of the hotel, engaging with the local community, industry partners, and key stakeholders to strengthen the hotel’s market position.
• Employee Relations: Be visible and available to all personnel in accordance with the Company's open-door policy. High level of legal knowledge in line with BC legislation, previous experience working with unions is an asset.

Requirements

• Proven experience as a Hotel Manager or in a senior leadership role within a luxury hotel or resort.
• Deep understanding of the Vancouver market and the luxury hospitality segment.
• Strong financial acumen with a track record of driving revenue and managing budgets.
• Exceptional interpersonal and communication skills, with the ability to build relationships with guests, staff, and partners.
• Passion for curating bespoke guest experiences and maintaining the highest service standards.
• Experience with globally recognized luxury hospitality brands or collections is an asset.

What They Offer

• A competitive salary and performance-based incentives - $95-110K
• Comprehensive benefits package.
• Opportunity to lead one of Vancouver’s premier luxury boutique hotels.
• Access to ongoing professional development and growth within an exclusive luxury network.

How to Apply
If you are a visionary hospitality leader ready to continue this property’s tradition of excellence, we invite you to apply.

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